Skip to main content
Anonymous
January 17, 2021
Answered

HP Scanner software used Flash player, Now scanner is useless

HP Solution Center software came with the scanner, HP has no replacement now apparently Adobe has rendered my scanner useless by disabling Flash Player. Sounds like a lot of people will have this issue. Is there any workaround, update or solution? 

      This topic is closed to new replies. Start a new post to keep the conversation going.
      Nancy OShea
      Nancy OSheaCorrect answer
      Community Expert
      January 17, 2021

      HP had 3-1/2 years notice that Flash Player was ending on Dec 31st, 2020. If they didn't see fit to upgrade their software, those are the breaks.

       

      Fortunately, I'm able to control my scanners and printers via the hardware's onboard controls.  Perhaps not quite as convenient to use as the computer apps, but it's an acceptable workaround until I'm ready to buy new peripherals.

       

      Nancy O'Shea— Product User & Community Expert
      View reply

      8 replies

      Lumigraphics
      Legend
      January 20, 2021

      Have you tried VueScan?

      Translate
        Anonymous
        January 18, 2021

        Hi,This is indeed a problem for which HP shamefully  is taking NO responsibility.

        For windows 7 & 8 you can install an earlier flash that works & doesn't seem to get deleted or corrupted (at least until Adobe find out).

        What to do:

        1) Remove all traces of your present flash by downloading and executing the Adobe Flash removal file at the following link:

        [moderator: potentially harmful link removed.  Uninstaller is posted at https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html]

        (you need to put the usual http // www. (without the gaps between characters) in front of this link. I have left it off to stop the censors from removing the link).

        Ensure that no programs are running when you delete Flash!

        2) Reboot your computer to finish the de-installation

        3) Install the older Flash version from the following link:

        [moderator: potentially harmful link removed]

        (again insert http: etc. at the front of the link).

        4) Reboot  the computer and your User Interface should work again.

        Regards

        Christopher

        Translate
        SiUsPlauTancat
        SiUsPlauTancat
        Known Participant
        January 18, 2021

        Even in windows 10 this solution works 😉

        Translate
        Anonymous
        January 19, 2021

        Hi Tancat and others,

        unfortunately Adobe keeps removing my link to get the older flash version.

        here it is as a short version again until it is removed, [moderator: potentially harmful link removed]

        This is sadly the last time I will be able to help here.

        Best of luck Chris.

        Translate
        Nancy OShea
        Community Expert
        Nancy OSheaCommunity ExpertCorrect answer
        Community Expert
        January 17, 2021

        HP had 3-1/2 years notice that Flash Player was ending on Dec 31st, 2020. If they didn't see fit to upgrade their software, those are the breaks.

         

        Fortunately, I'm able to control my scanners and printers via the hardware's onboard controls.  Perhaps not quite as convenient to use as the computer apps, but it's an acceptable workaround until I'm ready to buy new peripherals.

         

        Translate
        Nancy O'Shea— Product User & Community Expert
        Rosaria5EA2
        Participant
        January 17, 2021

        Flash player license expired on January 12, 2021. If you go to "control panel" and put an earlier date, when you reopen the solution center you will see that it works. After the scan put everything back in place.

         

        Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices