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MagicAnthony
Participating Frequently
August 24, 2013
Question

Logitech QuickCam Pro 9000 crashes with flash player

  • August 24, 2013
  • 2 replies
  • 3599 views

Ever since I updated flash player a few weeks ago my webcam randomly crashes on websites that use flash to dissplay my video.


In flash settings my logitech camera is the only source of video that shows up.

I recently updated my webcam software/drivers by uninstalling the old ones, doing a clean boot, and installing the new software, per the instructions.

But I still get random crashes in both firefox and internet explorer.  I have all the latest updates installed but have not been able to fix these crashes.

Below are my specs and a recent crash report from internet explorer:

Any suggestions?  Thank you.

--------------------------------------------
--OS: - Microsoft Windows 7 Ultimate (64 bit) with Service Pack 1
--CPU: - Intel Core i7-980X Extreme
--Video Card: - EVGA GeForce GTX 580
--Memory: G.SKILL Ripjaws Series 24GB
--Memory Cooler: - G.SKILL FTB-3500C5-D Fans

--Webcam: Logitech QuickCam Pro 9000
    Logitech Webcam Software version 2.51 build 13.51.828

- Browsers:
Firefox version 23.0.1
Internet Explorer version 9.0.8112.16421

- Flash version 11.8.800.94
--------------------------------------------

CRASH REPORT:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: iexplore.exe
  Application Version: 9.0.8112.16502
  Application Timestamp: 51f08c68
  Fault Module Name: Flash32_11_8_800_94.ocx
  Fault Module Version: 11.8.800.94
  Fault Module Timestamp: 51c4d6e5
  Exception Code: c0000005
  Exception Offset: 00785e9a
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    This topic has been closed for replies.

    2 replies

    V
    Vredevrede
    Participant
    September 3, 2013

    I had the Same problem. It is caused by the 32 bit version of Flash. (See the name in the crash report) When installing Flash on a pc with explorer 10 you get both the 32 and 64 bit version. What you have to do, is to instruct Explorer to use only the 64 bit version. You van see on http://www.sevenforums.com/tutorials/280434-internet-explorer-10-enable-32-bit-64-bit-ie10-windows-7-a.html  how that can be done. I tried it and had no crash since then.

    M
    MagicAnthonyAuthor
    Participating Frequently
    August 26, 2013

    I've tried cleaning out all temp files, checking for spam and viruses and restarting several times but it still crashes randomly.  I've searched google but have not found anything to help yet.  Does anyone else have these issues with a webcam and flash?

    Thank you.

    M
    MagicAnthonyAuthor
    Participating Frequently
    August 30, 2013

    I still have the problem.  I also hear a clicking sound in the other person's video.  Been mostly trying omegle.com and I constantly get random crashes in IE and Firefox.  Does anyone have any suggestions?

    chris.campbell
    Community Manager
    chris.campbellCommunity Manager
    Community Manager
    August 30, 2013

    Please open a new bug report on this issue over at https://bugbase.adobe.com. The following FAQ will walk you through the information we'll need and instructions for generating a crash log (if applicable):

    How do I report a Flash Player crash to Adobe? - http://forums.adobe.com/thread/953796

    Once the bug has been added, please post back with the bug URL or bug number so that others effected can add their comments and votes.

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