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MichealB84A
Participant
December 10, 2020
Answered

Problems with seeing videos via Microsoft Edge and Adobe Flash

  • December 10, 2020
  • 2 replies
  • 648 views

In the past I have had no problems in seeing videos on my Lenovo Idea PC via Microsoft Edge. In the last couple of weeks the video images have disappeared when accessed to leave a green screen. I can hear the commentary linked to the video and see the time line but no images. I have come to realise this may have something to do with Adobe Flash embedded in Microsoft Edge being disabled - no longer supported. I may have subsequently uninstalled Adobe Flash but I'm not sure. Happy to speak to a specialist on the telephone and allow a specialist into my PC to see and hopefully resolve the issue. Thanks and Best Wishes. Michael Fox 

    This topic has been closed for replies.
    Correct answer jeromiec83223024

    The green thing is usually a hardware decoding issue.  If you haven't actually rebooted the computer since the problem started, that's the first place to start.  "When in doubt, reboot" is still sage advice.  Actually power the thing down, let it rest for 30 seconds so that everything fully discharges, fire it back up and see what happens.

     

    If the problem persists, the green rectangle is usually an indication that the hardware isn't able to decode the video.  Check to see if there's a driver update available for your graphics card.  It's possible it's a browser bug.  You might need to use another browser. 

     

    Nothing video related has gone into Flash recently that I can think of, and Microsoft hasn't pushed a Flash update in a while.

    2 replies

    jeromiec83223024
    Community Manager
    jeromiec83223024Community ManagerCorrect answer
    Community Manager
    December 10, 2020

    The green thing is usually a hardware decoding issue.  If you haven't actually rebooted the computer since the problem started, that's the first place to start.  "When in doubt, reboot" is still sage advice.  Actually power the thing down, let it rest for 30 seconds so that everything fully discharges, fire it back up and see what happens.

     

    If the problem persists, the green rectangle is usually an indication that the hardware isn't able to decode the video.  Check to see if there's a driver update available for your graphics card.  It's possible it's a browser bug.  You might need to use another browser. 

     

    Nothing video related has gone into Flash recently that I can think of, and Microsoft hasn't pushed a Flash update in a while.

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    December 10, 2020

    Microsoft hasn't yet removed the embedded Flash Player version, however they have released an optional update to remove it (see https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player).  If you ran the optional update, the only way to get Flash Player back is to restore the system to a restore point created prior to running the update, or re-installing the OS.  This is from Microsoft and not Adobe.


    What is the direct link to the content that is not working?

    Have you tried using a different browser and seeing if the content works on a different browser?

     

     

    Regarding your comment "Happy to speak to a specialist on the telephone and allow a specialist into my PC to see and hopefully resolve the issue. Thanks and Best Wishes."  Flash Player is a free product and Adobe does not offer support for it.  Staff participate in this user-to-user community forum when they can in-between their regular workload.  No one from Adobe would contact you, nor connect to your PC, to troubleshoot Flash.  If someone does contact you (as a result of this comment) trust that it is not from Adobe and do not grant them access to your computer.

     

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