Question
tn_19166
I need help installing the Flash Player.
I may have (?) uninstalled Java, hoping to get more speed from my computer, not realizing that I needed it. Now Java is installed again, and the Java website checked and made sure it was the right one.
Now when I try to install the Flash Player, it gave me a website to go to www.adobe.com/go/tn_19166, well, I learned that this leads me to a "technical note" aka "tn" of 19166, I go there, follow the instructions for item 3, and had to change item 7..."Ensure that the Run ActiveX Controls And Plug-ins option is set to Prompt". So I did that. I even restarted my computer to make sure.
Go to install the Flash Player again, and it let me do the whole process, and then gave me the same technical note of 19166.
Try again, and then after checking the accept terms and agreement, the next page says "Internet Explorerhas blocked this sitefrom using an ActiveX control in an unsafe manner. As a result, this page may not display correctly." And it doesn't. It doesn't allow me to get the popup that says "install".
Then I went to the bottom of section 3 where it says "Download and unzip Install_Flash_Player_9_ActiveX.zip." and I click "download", and then I click "open" then double-click "install" and then "run" and then the same message about tn_19166 came up again. Then Adobe said that they cannot help me any further.
You may think that it is because of a firewall, and my Norton has cancelled my subscription (computer glitch that I am trying to now resolve as well, they asked me to update or upgrade, and I did, and now my remainder of my subscription is gone!), but I do have Comcast (ISP), but not finding their firewall, which I thought was included (but this I suspect may be a small piece of the puzzle).
I called Adobe and they cannot help me beyond the point of showing me the technical note. Can you please help me?! I know it sounds like I have a big mess, and Norton I will fix separately.
I do not know what to do at this point and need help!
Thanks!
I may have (?) uninstalled Java, hoping to get more speed from my computer, not realizing that I needed it. Now Java is installed again, and the Java website checked and made sure it was the right one.
Now when I try to install the Flash Player, it gave me a website to go to www.adobe.com/go/tn_19166, well, I learned that this leads me to a "technical note" aka "tn" of 19166, I go there, follow the instructions for item 3, and had to change item 7..."Ensure that the Run ActiveX Controls And Plug-ins option is set to Prompt". So I did that. I even restarted my computer to make sure.
Go to install the Flash Player again, and it let me do the whole process, and then gave me the same technical note of 19166.
Try again, and then after checking the accept terms and agreement, the next page says "Internet Explorerhas blocked this sitefrom using an ActiveX control in an unsafe manner. As a result, this page may not display correctly." And it doesn't. It doesn't allow me to get the popup that says "install".
Then I went to the bottom of section 3 where it says "Download and unzip Install_Flash_Player_9_ActiveX.zip." and I click "download", and then I click "open" then double-click "install" and then "run" and then the same message about tn_19166 came up again. Then Adobe said that they cannot help me any further.
You may think that it is because of a firewall, and my Norton has cancelled my subscription (computer glitch that I am trying to now resolve as well, they asked me to update or upgrade, and I did, and now my remainder of my subscription is gone!), but I do have Comcast (ISP), but not finding their firewall, which I thought was included (but this I suspect may be a small piece of the puzzle).
I called Adobe and they cannot help me beyond the point of showing me the technical note. Can you please help me?! I know it sounds like I have a big mess, and Norton I will fix separately.
I do not know what to do at this point and need help!
Thanks!
AdChoices