Update flash player several time in a few hours when on facebook

Report · Mar 10, 2011

Hello,

I am having to download flash player 10.2.152.32 daily . My browser is eithe window 7 or 8. Often several times a day. I may only be logged on for 2-4 hours. I have windows Vista 2007/ 2 gb memory/ 32 bite. I play the games on facebook daily and when I am on the games I can tell that it's going down and will soon ask me to update. It starts to slow down, pause and freeze and then eventually the whole screen goes white except for the letter" i" /w circle around it. I log off of FB, go to my desktop , disable flashplayer and re-update it again.

Low and behold another hour or so passes and I have to repeat the process again. I am at my wits end as the vast slowness of the games causes me to sit there much longer that I need to .

Do you suggest having someone come out and look at my system? I am very technologically un-savvy. I just want it to work.

Thanks

Pearl80

Report · Mar 10, 2011

Hi, thanks for starting your thread. I was offline for awhile, just getting back on the Forum.

First I would like you to go to this Adobe test site. As soon as the page opens you should see the Flash Player logo(Red F) spin. Then the version of Flash Player that you have is Displayed.

http://www.adobe.com/software/flash/about/

I need to know the results of that test.

On the version of the browser you are using: Go up to the Toolbar and click on Help. Then click on About Internet Explorer.

You should see the version number there.

Let me know that also.

We'll try to see what the problem is. I understand you may have a problem finding the info and I'll try to make it as simple as possible.

I can't refer you to anyone other than Microsoft, but I think we'll be able to solve your problem

Thanks,

eidnolb

Report · Mar 11, 2011

Hello,

Thank you for your help. Sorry t may take awhile for me to check as I am not at home during the day to access this for you.

The results after teh spinning red F said successfully installed version 10,2,152,32.

I have internet explore version 7.0.6002.

I

Cheryl Anderson

Home of the 2010 World Series winning GIANTS

Report · Mar 11, 2011

Hi, thanks for the info. Glad you could see the Flash logo & you have the latest Flash Player Installed.

I'm going to have you check something called UAC/Protection Mode. UAC is User Account Control and I don't know if this is what is causing your problem or not yet.

In Vista, unless Microsoft changed it, you can have this ON or OFF. It is supposed to have a message from Internet Explorer

when you want to make a change, like Installing a program etc. It will ask you if that action came from you and if you want to continue. Are you receiving any message like that?

Let me know when you are able.

Thanks,

eidnolb

EDIT You may want to go to this site: http://www.adobe.com/software/flash/about/. Right click on the Flash logo, Settings,
then UNcheck the hardware acceleration in Display Settings.

Message was edited by: eidnolb add info

Report · Mar 11, 2011

Hello,

Yes. I do receive a message asking if I wish to continue on all updates and additions. Is it possible that I have Malware hung up and I need to deactivate or clear that?

Thanks

Cheryl Anderson

Home of the 2010 World Series winning GIANTS

Report · Mar 11, 2011

Ok, then that is working properly. This is a Security protection in Vista so no program you don't want or anything else Installs without your permission. So that's a good thing.

Now I noticed in your first post this: I log off of FB, go to my desktop , disable flashplayer and re-update it again.

What is on your Desktop? Is this the Flash Player Installer that you may have downloaded to your Desktop?

You may need to go to Tools, Manage Addons and look under "Show"(very light text) Look in All addons for Shockwave Flash Object. Is it Installed, Enabled and version 10.2.152.32?

Thanks,

eidnolb

Report · Mar 11, 2011

Yes. It is the icon to open right up the the download page for adobe . Once I hit the yellow box to download a black arrow appears next to the D in download. I click on it again and starts the download process. I get get a box asking for permission or to install to this version 10.2.152.32?*

Thanks

Cheryl Anderson

Home of the 2010 World Series winning GIANTS

Report · Mar 11, 2011

Hi, I think perhaps a step in the process was missed. Try this method to Uninstall and Install FP again. Right click on that Installer on your Desktop and delete it and use the following.

Download and SAVE to your Desktop the Uninstaller:
http://kb2.adobe.com/cps/141/tn_14157.html
Download and SAVE to your Desktop the Installer for IE- use the EXE Installer
http://www.adobe.com/products/flashplayer/fp_distribution3.html

Close all browser windows, you only want to be looking at your Desktop.
Disable any messenger services, as yahoo, msn, etc in the system tray(area near the clock)

Disable your Anti-Virus program until after Flash Player is Installed

Be sure to use the Administrator Account.

Run the Uninstaller and when finished, Reboot(restart) your computer.
Check to make sure the Anti-Virus is still Disabled
Run the Installer for IE, and when finished, Reboot.

Then go to this test site and test each browser:

http://www.adobe.com/software/flash/about/

You may want to print these instructions to make it easier to follow. If you have any questions, let me know.

See if this works better.

Thanks,

eidnolb

Report · Mar 13, 2011

Hi eidnold,

Thank you for yoru patience. Oddly Friday I was on FB for 4 hours and it never went down. On Saturday after 2 hours I got the same download adobe FP message. I tried to open the link for the uninstaller below and it would not open I received a error massage 404. I used the uninstaller that I already had.

I was able to open the installer link below so I removed the old one from my desktop and replaced it with the new one. I disabled the spam anti virus . Then I installed the new FP. Next I rebooted the system and made sure my anti virus was back on.

I used the test site link below and it read installation successful.

This update lasted 1 hour and 10 min. before I had to update again. I have also updated twice on Sunday as of 8:30 pm PST .

We will see. Thanks for your help.

Cheryl Anderson

Home of the 2010 World Series winning GIANTS

Report · Mar 13, 2011

Hi, Just a tip, don't use the links from your email notifications. Always use the ones I include directly from the message page here on your thread.

Another thing, each time Adobe updates Flash Player, all links are changed. So any from the previous version would be different.

Even tho the installation was successful, the proof is did the Shockwave Flash Object Install? That's the Control and without it, FP doesn't work. When you went to the test site, did you see the Flash Player logo animation(spinning)?

Let me know on that. If you were able to see the logo spin, then you may have another issue, we'll find out.

Thanks,

eidnolb

Report · Mar 14, 2011

HI ,

Yes I did see it spin above the successful message.

I will try your links on this email tonight . Do you want me to un-install and re-install even before I open Facebook tonight or wait until I get the prompt to update FP?

Thanks

Cheryl Anderson

Home of the 2010 World Series winning GIANTS

Report · Mar 20, 2011

Hello,

Still need help. Is there someone locally in San Francisco that I can call to have come to my home a look at these issues. I am still getting the same need to update flash player or The internet has encountered a problem with add on and you need to close.

The add on: flash10N.ocx

Company: Adode Systems Incorpoated

Program: Flash player

I am at my wits end . I need this solved. It would be better to have a tech who can come out to my home.

Thanks

Cheryl Anderson

Home of the 2010 World Series winning GIANTS

Report · Mar 21, 2011

Hi, I'm sorry, Adobe doesn't do that. I do have a couple of things for you to do however. What Anti-Virus program do you have Installed?

Have you had a Virus that you know of?

That error notice that you have received, do you remember who issued it?

Let me know,

Thanks,

eidnolb

Report · Mar 21, 2011

Hello,

I have McAfee anti-virus. Usually when it does and auto scan I see tahnt it says no viruses detected.

I am not sure who issued the error message. It happened twice last night . I tried to type all I saw for you. I was unable to copy/paste the errer mesage , but it didn't allow me to.

I have got got to get someone out to my house.

Cheryl Anderson

Home of the 2010 World Series winning GIANTS

Report · Mar 21, 2011

Hi, thanks again. What I would do is this first. Go to www.malwarebytes.org. Download and SAVE this to your Desktop.This is a free version.

Then click on Update and allow it to Update.

Disable McAfee first, close all browser windows. You only want to be looking at your Desktop. Then use the Scanner feature on MBAM(malwarebytes) and do a full scan. It may take some time, but if it finds any Malware, just follow their instructions to remove it.

When that is done, reboot(restart) your computer. Then re-enable your McAfee. MBAM isn't Installed like other programs, it just goes on your Desktop and you update it and run it when you want.

Sometimes McAfee don't find every Virus or Malware, so this will be helpful.

Thanks,

eidnolb

Report · Mar 21, 2011

Thank you. I will try this tonight. I have been told that facebook contains lots of malware.

Cheryl Anderson

Home of the 2010 World Series winning GIANTS

Report · Mar 22, 2011

Hello,

I followed the malware instructions below. It downloaded version 5363 to 6137.

There were 242 object infected out of 313146 scanned ites.

It took 1 hr 21 min.

Facebook is down for maintenace at the moment so I will update you as to how it worked once I can get logged in.

Thanks

Cheryl Anderson

Home of the 2010 World Series winning GIANTS

Report · Mar 22, 2011

Hi, Wow, glad you ran MBAM!! Now that you've done that and before you go back on Facebook, I have a question.

Is McAfee a paid version or a free version?

Thanks,

eidnolb

Report · Mar 23, 2011

Good Morning, I was inally able to log into facebook at 10:24 pm and at 11:02 pm I had to update teh flashplayer. I updated did one thing and shut down.

I logged on agin this morning and within 20 minutes of being on Facebook I had to update again. I just shut down.

HELP

Cheryl Anderson

Home of the 2010 World Series winning GIANTS

Report · Mar 23, 2011

Hi, I realize the problems you are having and am trying to get to the bottom of it. I think you have overlooked a few things that I requested/suggested. So go over those and get back to me.

Post# 3, did you follow my suggestion under EDIT?

Post# 5 Check that info that I requested

Post# 9 Same

Post# 17 please answer.

Thanks,

eidnolb