Why is the new Flash Player causing a .sol file to be missing??

Report · May 07, 2013

Hello, im running windows vista service pack 2, with the new internet explorer... when I download the newest adobe flash player it appears to be working fine until I close out of the internet... If I go to control panel, then to internet- then delete all the cookies etc, I get an error saying something along the lines of macromedia/flashplayer/appdata/ forget the rest, but anyway a file comes up saying that a .sol file is missing and If i want to create it... If I create it, it doesnt do anything. and If I cancel it , It closes the .sol file missing popup, and it doesnt delete the cookies etc..... I tried uninstalling, reinstalling all to no effect... Is there a fix for what im going through, because I feel at a loss on what to do or who to get help from, whether its actually an adobe problem, a vista problem, or a microsoft problem...Any help on this issue would be greatly appreciated, thanks -Tyler

Report · May 07, 2013

Hi Tyler - Its hard to tell what's going on exactly without the full errors that you are receiving. You might want to take screenshots and post them so we can investigate further.

That said, when you delete browser data (cookies, etc.) that will also delete Flash .sol files. It's possible that you have something else running that is depending on Flash and a particular .sol file. However, I've never seen flash complain about missing .sol files before.

How to post a screenshot in the forum

Report · May 07, 2013

ok so I just downloaded flashplayer and closed out of internet, deleted the browser data, this is the error: The C:\Users\Tyler\AppData\Roaming\Macromedia\Flash Player...\settings.sol folder does not exist. the file may have been moved or deleted. do you want to create it? settings.sol Type SOL file size 506 bytes date modified 5/7/2013 3:56 PM This error happens anytime I download the new flash player, if i uninstall the flash player and delete browser data this missing file doesnt appear.. I have no idea on what to do

Report · May 07, 2013

What application is telling you that the settings.sol file does not exist?

Report · May 07, 2013

I dont know it just brings up a copy folder along with the error in my above post, it pops up when i go to control panel, then internet, then delete browser data.. If i uninstall flashplayer this error does not appear.. but when I download flash player, it tells me that im missing a sol.file when that file should already be there

Report · May 07, 2013

It doesn't sound like a Flash Player error, however having screenshots might help us figure out what's going on. From your description it sounds like a problem with IE or the Internet Options control panel.

After installing Flash Player, try changing some of the settings in the Flash Player control panel. Then, go to the folder where the settings.sol file is supposed to be located at, does it exist?

Report · May 07, 2013

im looking in the adobe file contents and it shows Multiple adobe folders, there are 7 folders named adobe could that be the issue?

Report · May 07, 2013

What is the exact path you are looking at?

Report · May 07, 2013

im looking at computer>hp(C:) Users> Tyler>Appdata>Roaming>Adobe theres a flash player in this folder but it is empty and its also the one giving me the error that a Sol file is missing

Report · May 07, 2013

should I uninstall Adobe and delete all the adobe folders to fix this problem? I think the issue is in the file contents as I have way too many adobe folders

Report · May 07, 2013

I'd recommend using this FAQ for doing a clean install.

How do I do a clean install of Flash Player?

Report · May 07, 2013

thank you so much, I think I fixed the issue, but there is one other issue im trying to figure out right now, I have 2 folders of adobe reader one folder is 110 megabytes and the other one is 49.8 megabytes should there be two folders having adobe reader in them? and if not is there a clean install for that as well? I uninstalled adobe reader, then reinstalled it, but there is still another folder with adobe reader in file contents and when I try to delete it, it says I need permission and wont let me delete the folder.

Report · May 07, 2013

Pat might jump in here and help with Acrobat, but I would recommend posting about this on the Reader forums. Unfortunatly I don't know the details on this application/install.