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R
Rod_Carty
Participant
July 7, 2012
Answered

WS2help.dll error when I try to install

  • July 7, 2012
  • 1 reply
  • 1526 views

Windows XP Home SP3

flash player install 11x32_mssid_aih

Firefox 13.0.1

C:\Windows\System32\WS2help.dll version 5.1.2600.5512

I get 4 error windows when I try to install, each referring to the WS2help.dll file. Install does not complete. I checked two other XP Home systems and the dll file version is identical, and the install works fine on one of these which I tried it on. Uninstalling previous version then attempting to install gives the same error. Flash player 10.2 reinstalled without error.

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1 reply

pwillener
pwillenerCorrect answer
Legend
July 7, 2012

Try downloading the offline installers from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_header

R
Rod_CartyAuthor
Participant
July 7, 2012

Thanks, that seems to have worked.

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