Blank installer window (FM2019, Win 11)

[Almtuna]

Trying to recover from a hard disk crash, I need to run FM2019 on new Windows 11 pc.

I have a FM2019 installer, but when I run set-up.exe I get a blank window, and nothing happens.

 

I found a similar problem, Blank screen appears while installing RoboHelp and FrameMaker 2019

but the setup files aren't downloadable. (Error 404: Asset not found).

My error is a bit different too, I get the blank window at once, never get to the sign-in.

[Jeff_Coatsworth]

Are you running it as an Admin? Does the machine have access to the internet?

[Almtuna]

Yes, I have tried both as regular user and as administrator. And the computer has internet access (using it when writing this).

[Jeff_Coatsworth]

You may need to contact the FM folks for this one - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

[Winfried Reng]

Hi,

Here is a post how to install FM 2019 on Windows 11.

I do not know, if some of the info applies to your situation.

Best regards, Winfried

[Jeff_Coatsworth]

@Winfried Reng I think your post lost its link - there's nothing to click on in it. 😁

[Almtuna]

Winfried, did you perhaps miss to add a link?

Thanks,

Jarl

[Winfried Reng]

Sorry. Here is the link:

https://community.adobe.com/t5/framemaker-discussions/fm2019-on-windows-11/m-p/12807172

[Jeff_Coatsworth]

Ah, it might be that old activation server issue - see  https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html