Disappearing graphic in HTML Help output

[David__D]

I'm running FrameMaker 12.0.4, and I have a bunch of books that I am converting the HTML Help via the Publish command. I've been working on these books for a couple of years and thought they were pretty stable.

However, I have discovered a particular graphic in a particular book which is just simply not there in the HTML Help output.

There's no error message, everything else is as expected - this graphic is just missing!

It is a PNG in an anchored frame like pretty much all the others in the book. I am at a loss to understand why it's vanishing.

Any suggestions?

I've already tried opening and resaving the PNG in MS Paint (just in case it had some weird unsupported chunks - although I generated it from Illustrator CC 2014, don't see what could be wrong with it),

and I've tried deleting it from the page and reimporting it.

I've tried placing it in different parts of the page.

I've tried turning my computer off and back on again.

[feline_1973]

The old Bug Base is still obfuscated...

[Arnis Gubins]

I've sent another message about the broken link - this time to the Forum management team instead of FM engineering. Hopefully, there will be a response to this soon.

[feline_1973]

Have they replied to any of your messages so far, Arnis?

[Arnis Gubins]

Nope, feeling like a mushroom [kept in the dark and fed ....]

[feline_1973]

Perhaps I should raise a bug in the new Tracker saying that the old BugBase link doesn't work?

EDIT: Done. I've raised Bug Id: TKR-86 to complain that the BugBase is broken.