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Download problem

Contributor ,
Jul 20, 2021 Jul 20, 2021

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I'm trying to download the latest FM20 update, the one from June 2nd. But when I click the "Download for all available Updates" I get the following error:

fmdownloadproblem.JPG

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correct answers 1 Correct answer

Community Expert , Jul 20, 2021 Jul 20, 2021

I think the FM patches page is still messed up - is your Help > Updates mechanism not working? If not, see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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Community Expert ,
Jul 20, 2021 Jul 20, 2021

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I think the FM patches page is still messed up - is your Help > Updates mechanism not working? If not, see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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Contributor ,
Jul 20, 2021 Jul 20, 2021

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Amazing, "Help > Updates" didn't work earlier today, but now it works!

16.0.2 is now installing.

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