Error printing PDF

Report · Apr 22, 2008

Windows XP Pro, FrameMaker 7.2, Acrobat 7 using .joboptions that produce an Acrobat 5 PDF.

One of our technical writers is experiencing problems creating PDF files from a particular Frame file. About 6 of us create PDFs no problem using the same .joboptions file so I'm reasonably certain the issue lies somewhere in the Frame file. I'm going to post this in the Acrobat forum as well.

Here is the error stack from Distiller:

%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%
%%[Page: 4]%%
%%[Page: 5]%%
%%[Page: 6]%%
%%[Page: 7]%%
%%[Page: 8]%%
%%[Page: 9]%%
%%[Page: 10]%%
%%[Page: 11]%%
%%[ Error: undefined; OffendingCommand: pdfmark; ErrorInfo: StRetrieve P111509 ]%%

Stack:
/StRetrieve
/P111509
/StoreName
-dict-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

The P111509 ID appears twice in the .ps file, in this block:

%%BeginDocument: Pscript_Win_PassThrough
[/EMC FmPD4
[/StoreName /P111452 /StRetrieve FmPD4
[/StoreName /P111452 /StStore FmPD4
[/StPop FmPD4
[/StoreName /P111509 /StRetrieve FmPD4
[/Subtype /Span /ID (S111509.1) /StPNE FmPD4
[/StoreName /S.111509.1 /StStore FmPD4
[/StPop FmPD4
[/StoreName /S.111509.1 /StRetrieve FmPD4
[/Class /SC2530 /StUpdate FmPD4
[/StBMC FmPD4

%%EndDocument

Because the blocks are contiguous, I'm pasting them below. Please help.

Pscript_WinNT_Compat dup /suspend get exec
Pscript_WinNT_Incr dup /resume get exec
/DeviceGray dup setcolorspace /colspABC exch def
0 5 scol F4SA6 Ji
1200 711 M (Using the Blue Coat Document Templates)[129 65 47 92 83 42 56 83 65 41 102 46 93 65 41 112 74 73 56 42 129 74 68 93 129 65 93 55 42 83 65 129
84 46 74 55 65 0]xS
: N 1200 600 M 9000 600 I 9000 900 I 1200 900 I C
eoclip : N 1100 766 M 9100 766 I 9100 816 I 1100 816 I C
eoclip ; ; N 1200 792 M 1192 792 I 1192 809 I 1200 809 I C
/DeviceRGB dup setcolorspace /colspABC exch def
0 0 0.621 1 scol L N 9000 792 M 9008 792 I 9008 809 I 9000 809 I C
L N 1200 792 M 1200 809 I 9000 809 I 9000 792 I C
L /DeviceGray dup setcolorspace /colspABC exch def
0 5 scol F0S96 Ji
1200 12567 M (/)S
; /DeviceGray dup setcolorspace /colspABC exch def
0 5 scol F6SA6 Ji
2400 1311 M <1F05080B0E1303101A1A08100E1B080B0E0B030B101A0B2002080321020814060515161117081019191A0B100E0C021E>[93 106 51 50 106 97 55 97 50 51 50 97 106 106 50 51 106 50 60 50 97 51 50 88 96 51 60 105 97 51 115 69
106 97 97 115 134 50 97 106 106 50 51 96 106 97 97 0]xS
F2SB7 Ji
2400 1622 M (1.)[91 0]xS
2700 1622 M (Place the ProxySG appliance in the rack where the customer stores network )
[110 54 91 82 87 46 60 106 88 46 110 69 100 95 102 96 140 45 92 110 110 53 54 91 107 81 88 46 53 106 46 60
106 88 46 72 92 81 102 46 152 107 88 69 87 46 60 106 88 46 81 111 77 60 100 162 87 73 46 77 60 100 69 88
77 46 107 87 60 153 100 72 102 0]xS
2700 1839 M (equipment.)[88 102 111 53 110 162 87 107 60 0]xS
2400 2155 M (2.)[91 0]xS
2700 2155 M (Connect the network cable to the LAN interface on the router.)
[130 100 106 107 88 81 60 45 60 107 87 46 107 87 60 153 100 72 102 46 81 92 101 53 88 46 59 100 46 60 106 88
46 112 142 152 46 53 107 60 87 73 61 91 81 88 46 100 107 45 60 107 87 46 69 100 110 60 88 59 0]xS
2400 2472 M (3.)[91 0]xS
2700 2472 M (Connect the appliance to a power source.)[130 100 106 107 88 81 60 45 60 107 87 46 92 110 110 53 53 92 106 82 87 46 60 100 46 91 46 110 100 153 87 73
46 77 100 111 69 81 88 0]xS
F7SB7 Ji
6031 2472 M <01>S
F2SB7 Ji
2700 2689 M (It automatically turns on.)[62 59 46 92 110 60 100 161 92 60 53 81 92 53 53 102 46 60 110 72 107 78 45 100 107 0]xS
2400 3005 M (4.)[91 0]xS
2700 3005 M (Connect one end of a serial cable to the appliance\222s serial port and the other )
[130 100 106 107 88 81 60 45 100 107 88 45 88 107 112 45 100 61 46 92 45 78 88 72 53 92 53 46 81 92 101 53
88 46 60 100 45 60 107 87 46 92 110 110 53 53 92

Report · Apr 23, 2008

Turn off "Generate Tagged PDF" in the PDF Setup dialog box, then recreate the PS file and distill.

Shlomo Perets

MicroType, http://www.microtype.com
Training, consulting & add-ons: FrameMaker, Structured FM and Acrobat

Report · Apr 23, 2008

Thanks very much. That worked, as did Save As PDF.

Here is a strange sidelight though. In reproducing the problem, I found that if I print to PS first, unless I add some PDF bookmarks, Acrobat 8 Reader claims "document rights" are not enabled and hence, the user cannot add comments using the Reader. (I previously enabled commenting using Professional.)

Why is that? Why can a user not add comments to a PDF without bookmarks?

Report · May 07, 2008

We are working on a Russian language file in FrameMaker 7.2. In the Generated PDF file, the bookmarks (in Russian Language) are shown as junk characters. How can this be fixed ?

Report · May 07, 2008

Kundal,

This question should really posted as a separate thread, as it has
nothing to do with the type of error that Steve experienced.

In short, FM7.2 doesn't really support Cyrillic or unicode characters,
so it doesn't properly generate the bookmark contents. Shlomo Perets'
Timesavers has a workaround for this that may help in your situation.
See http://www.microtype.com/timesavers.html

Report · May 07, 2008

Thanks Arnis

Report · May 14, 2008

I am having the same problem... did you manage to find a solution.

At the moment I am copying the text from the PDF document into the bookmark itself to get round the problem.

Best regards

Roy

Report · May 14, 2008

Two things worked:

1) Turn off "Generate Tagged PDF" in the PDF Setup dialog box, then recreate the PS file and distill.

2) Make sure there are PDF bookmarks defined, which it sounds like you are.

And keep in mind you can create the PDF three ways:

a) Printing to the Adobe PDF printer, which I have not tried
b) Save As PDF
c) Print to PS, then convert that to PDF using Distiller

Report · May 14, 2008

Hello,

I'm currently learning to work with Framemaker 8.
After lots of searching and making newbie mistakes, i finally made a complete book, but when i wanted to pdf the book, i get the following error message:

Internal error8004, 6343116, 8483344, 0. Framemaker has detected a serious problem and must quit.

A file named .........txt has been generated which contains information that may help frame development improve the product for future releases.

When i press the ok button of this error message, i get a second dialog box saying: The instruction at "0x00c91940" referenced memory at "0x00000000". The memory could not be "read".

After pressing the OK button of this dialog box, Framemaker shuts down completely.

I searched the internet for a solution but could not realy find one. I have tried to make a pdf via the safe as pdf and via print to pdf, but with both i have encountered the same problem.

Anyone has an idea how to solve this error?

The strange thing is that my colleague is able to make a pdf out of this book without encountering any problems and that we are using the same settings.

Thank you very much.

Bjorn

Report · May 14, 2008

The next time you post, please confirm that you have a fully patched version of FM 8 -- the third patch was just released this week. Also, it would be useful to know if you're using the bundled version of Acrobat Distiller or a complete version of Acrobat. Also how much RAM do you have installed, and what operating system are you running?

That said, a couple things to try and a couple questions:
* Make sure that you have lots of free space on your hard drive for temp files created during the process.
* Can you print the book's individual component files to the PDF printer?
* Open all the component files in the book before trying to print to the PDF printer.
* Do you have any graphic files that were copied into the files? Not imported by reference?
* In your preferences, is Generate Tagged PDF On or Off? Toggling it sometimes makes a difference.

Cheers,
Art

Report · May 15, 2008

Thank you for the sollution, it worked fine today.

Sorry for the overkill, i will keep it in mind for the next time.

Thank you very much.

Bjorn