FM 10 crashes when editing an equation subscript

[bruno6]

I obtain the following error message when editing a subscript in an equation:

The error dump is:

=== Header Begin ===

Internal Error: 10024, 7687848, 7688138, 10076935

FrameMaker 10.0.2 for Intel

Build: 10.0.2.419

Window System: MSWindows

Operating System: Windows NT 6.1 (major.minor.build: 6.1.7601 Service Pack 1)

Generated on: 06 March 2012 11:34:15

To file: [REMOVED]\AppData\Roaming\Adobe\FrameMaker\10\FrameLog_12.03.06_11.34.15.txt

=== Header End ===

[Details deleted by host]

Does anyone have any idea on how to fix this?

[bruno6 · Accepted solution]

Uninstalled SDL AuthorAssistant: this fixes the problem!

[Jeff_Coatsworth]

Glad you figured it out - you shouldn't bother posting error dumps in the forum - we're only user-to-user here & those dumps only make sense to Adobe engineers.

You should also send the log file & your discovered solution to Adobe Tech to let them know about the issue.

[Bob_Niland]

... you shouldn't bother posting error dumps in the forum ...

I'd like to suggest that, if possible, the OP edit the basenote and delete everything after:

=== Header End ===

so that future new users don't assume that posting dumps is desired on the forum.

[Mike Wickham]

Yes, it would help to post the bug and fix to Adobe, in case the problem

crops up for future users. The bug report form is here:

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

[bruno6]

Thanks. I have submitted a bug report to Adobe.

[bruno6]

I seem to have missed the "Edit Comment" option for the original post. I can edit my latest comment, but not the original one, so I'm afraid the error file is there to stay.