FM 2017 Patch 1 internal error message - keeps crashing

[smathers]

This is the error message I am getting and I don't even think I can work now as it keeps crashing---can someone help me ASAP pls? I am on deadline:

[Message was branched by moderator]

[Matt S - Tech Comm Tools]

Hi smathers,

You may find that if you rename the 14 directory listed in the error log (for example, rename it to 14-old) and restart FrameMaker, you should be all set.

NOTE: When you restart, any customizations you've made to FrameMaker will be reset to defaults. You can still access things like workspaces, etc. in your renamed 14-old directory. Just move the assets from the 14-old back to the 14 directory.

[Viku]

Hi Smathers,

I have sent you a private message with my email address. Kindly email me your contact details. We will get back to you.

Regards

Viku

Adobe Systems

[smathers]

My issue is now fixed---Ajit did an awesome job in helping me, and has been so very helpful for all issues I have had---thank you!!! Renaming the 14 to 14_old worked great for anyone else experiencing this issue!

[caop9396933]

I also have the same problem when I try to "Save as reviewe PDF". I renamed 14 to 14-old but it still occur the same problem on new 14 folder. Anybody help me?

[caop9396933]

thank God, after I restart my PC, the problem was resolved