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FM 2022 not able to generate PDFs from structured documents

Community Beginner ,
Jul 15, 2023 Jul 15, 2023

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Hi,

 

I'm testing FrameMaker 2022 on Windows 11 pro, no other Adobe apps installed.

 

When I create an unstructured document I can save it to PDF only by printing to the Windows PDF printer, but NOT via Save As PDF or via Publish PDF.

 

When I create a structured document and print to PDF via Windows PDF printer it prints all the formatting brackets shown in the WYSIWYG view, not just the formatted content.

Saving to PDF and via Publish does not work either.

 

Is FrameMaker not able to generate PDFs without Acrobar or Distiller?

 

Thanks & regards,

Roland

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correct answers 1 Correct answer

Community Expert , Jul 17, 2023 Jul 17, 2023

Couple of suggestions out there - https://community.adobe.com/t5/framemaker-discussions/framemaker-2020-can-t-find-pdf-printer-instance/m-p/12525563

https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html

And if none of that works, contact the FM folks direct - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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What point version of FM2022 are you running? There have been reports of people losing their Adobe PDF printer instance (which affects the Print to PDF printer); Save As PDF and Publish to PDF now use a new PDF mechanism (not Distiller).

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Community Beginner ,
Jul 17, 2023 Jul 17, 2023

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Version is 17.0.2

So you're saying it should be able to produce PDF also from structured documents without Distiller?

Here's the error message:

Screenshot 2023-07-14 at 13.43.47.png

How can this loss of the Adobe Printer instance be fixed?

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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Couple of suggestions out there - https://community.adobe.com/t5/framemaker-discussions/framemaker-2020-can-t-find-pdf-printer-instanc...

https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html

And if none of that works, contact the FM folks direct - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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Community Beginner ,
Jul 17, 2023 Jul 17, 2023

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Thanks a million for your suggestions:

after de-installing FrameMaker and Acrobat Reader and then re-installing FrameMaker again: it works!

After re-installingAcrobat Reader agein: it still works!

 

Thanks to your and Barb.Binder's suggestions the issue was cleared up.

 

So the pre-requisite for installing FrameMaker is: Adobe Reader must not be installed.

 

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