FM8 error message when importing *.png file

[Guest]

I am using FM 8.0p277 (installed as part of TCS1) on Win XP Pro

In the recent past I have had no problem importing *.png graphic files into FrameMaker 8.

Today I tried to import a *.png file and received an error message:  “The filter encountered an error and could not complete the translation.” I can import files in other formats such as *.jpg.

I had a quick look on the Adobe support forum, but the only references to this error message appear to be related to importing PDF documents into FrameMaker 7.

Any ideas on how to resolve this?

Thanks

David

[Arnis Gubins]

Is this problem with just a single .png file or any .png file that you are trying to import now?

If it's with a single file, I'd suggest that you try opening the file in an image editor and check the properties. Then re-save as a 24-bit PNG.

[Guest]

Thanks Arnis,

I posted this same question on the Framers list, and several people have suggested ideas along similar lines. I'll check tomorrow when I'm back at work, and report what I find.

(I'm in the UK)

Thanks

David