Fonts changing from Bold to Regular
I am working with a tech writer who is off-shore, which I mention because I can't just pop over and check her computer, and we are in separate companies so our machines are not configured the same.
We have a set of FrameMaker documentation files that use a font we had to install - the Eras family. On my computer, all the Eras fonts in headings appear in bold font.
I transferred the files to her (after instructing on how to install the fonts and assuming this step was done correctly). She edited the files, then returned them to me and I see that all the headings are in regular font. This is throughout the entire document, so I know it wasn't done manually.
On my computer, when I look at the Paragraph Designer for one of the headings, I have this information:
Family: Eras Medium
Size: 22 pt
Angle: Italic
Weight: Bold
Variation: Regular
Color: Black
etc.
In the files that the other writer edited, the same heading shows as:
Family: Eras Medium
Size: 22 pt
Angle: Italic
Weight: Regular
Variation: Regular
Color: Black
etc.
Any idea on why the weight would have changed?
I am thinking that perhaps the fonts were not correctly installed and some sort of substitution is happening. We have many documents to share so I have to solve the issue.
Question number 2 is: Is there a way to fix the file in which the fonts changed without a tedious process?
Thanks for any advice.
-Debbie.
