FrameMaker 19 slow and freeze

[raphaelr61846435]

Hello,

I upgraded to frameMaker 19.

File opening is very slow and FrameMaker does not respond.

Example  :

File size 3,29 mo

File available from a file server

Time to open : 3-5 minuts

Version of FrameMaker :

2019 Release, Version: 15.0.1.430

Domain Computer : Windows 10 Pro / 32Gb / SSD / Core I7 / Network 1 gbE

Help me, please

[Jeff_Coatsworth]

Have you checked for updates to FM2019?

[raphaelr61846435]

Yes, i'm use the last update

[Jeff_Coatsworth]

Does it make any difference if you are accessing local files vs. network ones? Got a super-strict anti-virus in play?

[raphaelr61846435]

No, same problem. I removed the antivirus for the tests.

[Jeff_Coatsworth]

I'd contact Support - tcssup@adobe.com - for them to have a look at what's going on in your environment.