Copy link to clipboard
Copied
I have a user on a fresh install of Windows 10 x64 build 1903, who is using FrameMaker 2017 Version 14.0.4.511 and is experiencing random crashes. The crashes just close out of FrameMaker with no error or anything.
He has had it happen once while just opening a file, once saving a different file, another just moving the mouse around on the FrameMaker file, and a couple others he can't recall what he was doing at the time. They aren't frequent, maybe once a week, and I can't see anything related between them.
Not sure where to go to for troubleshooting this? Any guidance? Thanks!
Copy link to clipboard
Copied
If checking the Windows Event Viewer doesn't turn up anything, you might check the anti-virus installed; I've seen some that shut down .exe programs on you.
Copy link to clipboard
Copied
It crashed again so I was able to actually find something in Event Viewer this time. There are a couple errors as follows:
Source: .NET Runtime
Application: FrameMaker.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 52C5FD5E
Stack:
Source: Application Error
Faulting application name: FrameMaker.exe, version: 14.0.4.511, time stamp: 0x5aa0fec6
Faulting module name: AdobePDFL.dll, version: 11.0.0.31845, time stamp: 0x5236959f
Exception code: 0xc0000005
Fault offset: 0x0031fd5e
Faulting process id: 0x4ea0
Faulting application start time: 0x01d547a737ba238b
Faulting application path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\AdobePDFL.dll
Report Id: 0fe3fe37-4904-49ec-8bef-bef51668cde7
Faulting package full name:
Faulting package-relative application ID:
Source: Application Error
Faulting application name: FrameMaker.exe, version: 14.0.4.511, time stamp: 0x5aa0fec6
Faulting module name: AdobePDFL.dll, version: 11.0.0.31845, time stamp: 0x5236959f
Exception code: 0xc000041d
Fault offset: 0x0031fd5e
Faulting process id: 0x4ea0
Faulting application start time: 0x01d547a737ba238b
Faulting application path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\AdobePDFL.dll
Report Id: 1f3ab29d-67ef-4c81-9884-8b5aee0c5c3d
Faulting package full name:
Faulting package-relative application ID:
Copy link to clipboard
Copied
Hmm, assuming that the .NET framework versions on the machine are all up to date, I'd e-mail the FM folks at tcssup@adobe.com and give them a link to this thread so that they can have a look.