I have FrameMaker 2019 running on Windows 7. I installed FrameMaker successfully. I want to change some of the Preferences and as soon as I select Preferences, FrameMaker crashes. Two other writers in my group have exactly the same problem. I have tried re-installing FrameMaker and checked for updates. Any idea what to try next?
Same problem on several computers.
Faulting application name: FrameMaker.exe, version: 18.104.22.1683, time stamp: 0x5c943fc7
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24387, time stamp: 0x5c7f3ad8
Exception code: 0x80000003
Fault offset: 0x0000000000033282
Faulting process id: 0x1b38
Faulting application start time: 0x01d50ca8ac2e3e1e
Faulting application path: C:\Program Files\Adobe\Adobe FrameMaker 2019\FrameMaker.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 7db52272-789c-11e9-986b-dc4a3e65b021
32 or 64 bit version of FM2019? I vaguely recall an issue with Win7 and FM2019, but could be wrong (or it was fixed already)
It is 64-bit version of FM2019.
You could try renaming the user-profile created prefs folder in C:\Users\user_name\AppData\Roaming\Adobe\FrameMaker\version\
but if that still doesn't work, I'd shoot the guys at FM an e-mail - firstname.lastname@example.org
64 bit FrameMaker 2019 with update 3 on Windows 7 Enterprise 64 bit
I am running 64-Bit FrameMaker 2019 on Enterprise 64-Bit Windows 7. I upgraded from FrameMaker 2017.
You should update to the latest version (15.03.603 at the moment).
This was a bug in the first version.
Copy link to clipboard
Thank you for your inputs and responses. I already was at the latest version. That was the first think I tried to resolve the problem. I emailed Adobe Tech Support and got a very fast response from them. Here is their solution and it worked:
Please follow the below steps to resolve the issue:
I tried to open the Preferences and it worked.