Framemaker on offline computer

New Here ,
Feb 26, 2021 Feb 26, 2021

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Hello,

my company is going to buy a set of Framemaker licenses. The order we are managing reports "VIPC FrameMaker for teams ALL Windows Multi European Languages Team Licensing Subscription".

Since we are not very used on how Adobe licenses work, our concern is about a specific target machine which, for security reason, is not allowed to be attached to our local network, neither to the WWW.

We can plan to connect this machine for the strict time to download, install and activate Framemaker, but is the software supposed to run at a latter time, when the machine will be constantly kept offline?

can anyone share detail about that?

thanks.

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Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

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You'd probably be better off chatting with the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your support contact options.

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Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

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FrNGI: can anyone share detail about that?

Yes, but maybe not.

There are air-gapped entities using FM, so Adobe has to have a process for supporting that. But it's not a published process that I know of, and the air-gapped users are, well, air-gapped, so they'd have to tell us the current details when using the internet elsewhere (and they might not know if they aren't in entity IT). Whether any NDA terms apply, I couldn't guess.

But since you are in a pre-sales posture, Adobe's licensing team should be happy to talk to you.

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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I have forwarded your post to the Adobe Technical Communication Support Team. They will contact you asap 🙂

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