I get this two error dialog boxes while starting up the Framemaker 2020.

[Roshan5E9F]

Cannot initializer API Client - FMReview.dll

Cannot initializer API Client - RHFrameMakerServer12.dll 

I am using Framemaker 16.0.1.817.. does anybody know the answer to this issue? 

[Jeff_Coatsworth]

Are you all patched up? Check Help > Updates to check. Did you install FM with Admin rights?

[Roshan5E9F]

Yes my IT department installed it with admin rights. Do I need to be running it as an admin also to not see these errors? 

[Jeff_Coatsworth]

Won't hurt to try. I forget what 16.0.1.817 represents in FM version, but were you able to update it?

[Roshan5E9F]

I did try updating.. it said the current version is up-to-date.. 

[Jeff_Coatsworth]

See this thread for an idea - https://community.adobe.com/t5/framemaker/rhframemaker12-dll-error-message-on-opening-framemaker/m-p...
Or see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your support contact options.

[Roshan5E9F]

Thank you for your reply.. I did try installing Adobe Acrobate Professional and still it didn't solve my problem. Working with my IT support to troubleshoot the errors.. 

[Winfried Reng]

Hi,

There are some more threads about such error messages. Specifically:

https://community.adobe.com/t5/framemaker/quot-cannot-initialize-api-client-quot-fminit-publisher-fm...

https://community.adobe.com/t5/framemaker/cannot-initialize-api-client-c-program-files-x86-adobe-ado...

The poster commented a line out in maker.ini.

If you do the same, close FrameMaker and make a backup of maker.ini first!

The line in maker.ini is:

FMReview = Standard, Review FrameMaker Documents, fminit\Publisher\FMReview.dll, all, null, fminit\Publisher

To comment this out, add a semicolon at the beginning of this line.

More ideas:

Did you check, whether these dll files are in the FrameMaker installation folder? (I found them.

What happens, when you deactivate your anti-virus application?

Best regards

Winfried

[Roshan5E9F]

Thank you for all these idea Winfried! I will try do the things you have mentioned here.. I have to work with my IT support guys to do all of this as they require Admin permissions!