Internal Error

New Here ,
May 23, 2019 May 23, 2019

Copy link to clipboard

Copied

I keep getting an error whenever I try opening a book file in FrameMaker 2017. The error is as follows ;

Internal error 14004, 19171970, 19170129, 26122431. FrameMaker has detected a serious problem and must quit.

I am able to open a document. But if I go the File> New > Book to create a book, it doesn't work. Can anyone help me with this problem.

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Comments is to ask about the operation of the Forum, not a specific program]

[Moved from the Comments forum to the specific Program forum... Mod]

Views

614

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , May 23, 2019 May 23, 2019
Try resetting your preferences folder - see Matt's suggestions - http://techcommtools.com/find-framemaker-preference-folder/

Likes

Translate

Translate
Adobe Community Professional ,
May 23, 2019 May 23, 2019

Copy link to clipboard

Copied

Was this happening before (that is, you've never been able to launch FM2017 and open a book or start a new one?)

If it was working before, what changed? Have you updated your copy of FM2017?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 23, 2019 May 23, 2019

Copy link to clipboard

Copied

Well, It was working fine till a couple of hours ago. I tried opening a book with the same name but in a different directory which I guess caused it. My updates are up to date.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 23, 2019 May 23, 2019

Copy link to clipboard

Copied

LATEST

Try resetting your preferences folder - see Matt's suggestions - http://techcommtools.com/find-framemaker-preference-folder/

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines