Licensing subsystem has failed

[C_Sarelius]

Hi,

I know that this has appeared in the past but I couldn't find any satisfactory answers. I'm hoping that in the menatime someone may have some advice.

I'm running Win Vista Ultimate. I've had FM7.2 installed previously. I tried to install a trial of FM8 to see what that was like before upgrading. I had problems from the outset. Basically when I clicked on the icon to start FM8 a Framemaker message box appeared stating 'The AMT subsystem has indicated that the licencing subsystem has failed.' and then the application closed. I've since uninstalled FM7.2 and FM8. I've gone through the registry to try and remove every trace of FM (both versions). I've then reinstalled just the trail version of FM8. Still I get the same message.

What is happening? What have I done to get this? I know this isn't Adobe Tech Spt but any clues would be appreciated. It shouldn't be this hard to get something to work.

Cheers

Carl

[Art Campbell]

Actually, it IS an Adobe Tech Support problem -- all installation issues are, and they handle it for free.

However, before I'd call, I'd confirm that you have the 8 version available on the download page that's patched to support Vista, and not a trial version that you got a long time ago.

Art

[Arnis Gubins]

Carl,

The licensing system that Adobe uses, runs some system services at start up, e.g. Adobe LM service. Make sure that this isn't disabled or prevented from starting. It also caches information in the users default area about the license, registration and activation status. If the application wasn't installed using an administrator account, then it's possible not all files/folders/registry entries have been enabled with the correct read/write settings.

There's also a licensing repair tool available at: http://www.adobe.com/support/contact/licensing.html

If you're still having issues, then you could contact Tech Support. However, free support for installation issues for any particular product expires 90-days after the release of the next version (see: http://www.adobe.com/uk/support/programs/customer/installation.html ). So you may be in a bind for v.8.

[C_Sarelius]

Hi guys,

thanks for your advice but unforunatley neither solution worked, and I tried a number of times in various ways. This will obviously take more investigation.

Thanks anyway.

Cheers