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Problem importing Captivate into FrameMaker

New Here ,
Feb 07, 2011 Feb 07, 2011

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Using FM 10 Captivate 5 in TCS3, when I import the.swf into FrameMaker document, I only see the skin, not the actual demo. It appears as a blank square inside the skin. To import, I used File/Adobe Captivate/Insert Adobe Captivate Demo in FM. What am I doing wrong here?

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Advocate ,
Feb 07, 2011 Feb 07, 2011

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Indy,

FrameMaker can not play Flash movies. Save as PDF and check the result.

There is a setting in File > Preferences > General whether SWF data should be included into a PDF, it is On by default.

- Michael

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New Here ,
Feb 07, 2011 Feb 07, 2011

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Michael, thank you. I tried this - twice - but in the PDF it is also just displaying the skin, no demo. The setting in Preferences/General is checked, as you indicated it would be.

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Community Expert ,
Feb 07, 2011 Feb 07, 2011

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What O/S are you running? Sometimes 64 bit versions don't use the correct version of Flash player.

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New Here ,
Feb 07, 2011 Feb 07, 2011

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Windows 7, 32-bit. I wondered if it might have something to do with the Flash player, but all seems to be well with it - flash videos play fine in my browser.

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New Here ,
Feb 07, 2011 Feb 07, 2011

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I should also note that these are Captivate demos that were previously created and I now want to import them into FM. I am not trying to create new demos by launching Captivate within FrameMaker.

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Contributor ,
Feb 07, 2011 Feb 07, 2011

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Have you tried to place the same SWF directly in Acrobat, as a way to double check the movie?

Depending on your Captivate version and/or publish settings (specifically "Externalize Resources"), it is possible that multiple SWFs are produced, with one of them being the skin. When displayed through the HTML generated by Captivated, the multiple SWFs generated are displayed as a single movie, but importing into Acrobat/FrameMaker won't produce the same result.

Shlomo Perets, http://www.microtype.com

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New Here ,
Feb 08, 2011 Feb 08, 2011

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Yes, I published the video directly to PDF and it plays fine. I do not see two .swf files created in Captivate 5 (one for the skin) as I did in version 3, so I am certain that I am selecting the correct .swf to import into FM.

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New Here ,
Feb 09, 2011 Feb 09, 2011

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LATEST

Eureka! I believe my problem is solved.

  1. I added a "Poster" (Right click on the demo in FM and select Add Poster) which is displayed for the first frame in FM.
  2. I was creating PDFs using File > Print Book, and the Adobe PDF printer to make .ps files and then run those thru the distiller to make the PDF. (A practice we've used since the early versions of FrameMaker.) But, when I used this method the Captivate demo would not run in the PDF. However, using the Save as PDF method worked and the Captivate demo runs in the PDF!

Now to see how it works in RoboHelp...

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