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Publishing chm does not work after update to FM 2022 17.0.3

Explorer ,
Jan 03, 2024 Jan 03, 2024

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Hi! We would like to produce our CHM output directly in Framemaker. I worked on the development of the setting file (sts) until December 19. I was able to compile CHM output. After updating Framemaker 2022 from version 16 to 17, I can no longer generate CHM. All other outputs (HTML, Responsive, PDF etc.) work as usual. Even with the default settings I get no output.
It doesn't matter whether I compile individual files or book files. No CHM is generated.
The log gives this error message at the end:
"Warning: the size of the stop file must be limited to 512 bytes."
Is there a work around? Does anyone know the error?

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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Try with a brand new set of FM files - they can be nonsensical lorsum ipsum & see if you can produce a CHM with them. If you can, then there's something going on with the project that won't produce them; if you can't, then that indicates something has changed in FM2022 & you'd need to contact the FM folks.

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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I can't make it work either. I get a different error though. "Failed to get FrameMaker document from ....". I have tried with a couple of simple documents.


Bjørn Smalbro - FrameMaker.dk

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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Sounds like an issue then - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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Explorer ,
Jan 08, 2024 Jan 08, 2024

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Yes, I have done that. Thanks

 

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Explorer ,
Jan 10, 2024 Jan 10, 2024

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The problem is  not solved yet. But the Adobe support is active and will hopefully find a solution. It seems that chms can be generated on the Adobe's side with the FM version that is causing me problems.

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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Interesting - sounds like some component of the old HTML Help Workshop didn't get installed when you upgraded.

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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To help isolate the issue, are you able to install 17.0.0 (or first or second update) to test your ability to create CHM?

This might be the fastest way to rule out or confirm the 17.0.3 update as the cause of your issue.

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Explorer ,
Jan 08, 2024 Jan 08, 2024

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Good suggestion -

How can I proceed? Where can I get the different versions? I had an update from 16* to this version.

 

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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I believe you should be able to see versions in your Adobe account.

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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If you can't find the specific 17.0.2 installer, check the 30-day trial.... it should provide you with the 17.0.0 innstaller.

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