• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to open FrameMaker 2019

New Here ,
Jun 28, 2023 Jun 28, 2023

Copy link to clipboard

Copied

As of this morning, I am unable to launch FrameMaker 2019. It is stuck trying to validate my license. I am logged in, and as confirmed with both my company and Adobe support, I have a valid license for it. I have opened a ticket with support and provided logs. However this error is now occuring to other users at my company. Is there a server problem on Adobe's end? Did the licensing change? I also use FrameMaker 2020 and that opens fine. They were both covered under the same license, did those terms change? 

Has anyone else encountered this problem?

TOPICS
Error , Installation and licensing

Views

202

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 29, 2023 Jun 29, 2023

Copy link to clipboard

Copied

There must be a problem on Adobe's side:

At about 10.30 I could run FM-12 and FM-14 on Windows 11.

But now (10:16), none of  FM-11 ... FM-14 start on this system. They stall in in the 'step' Password. FM-15 does not run at all on Win 11. FM-16 and 17 (2022) start and work well.

Yes, I know, that Adobe never said that any FM below 16 (2020) is certified for Win-11. Nevertheless FM-8, 11-14 worked well until now.

[2023-06-29 10:24] I just fired up my W10 machine and tested: FM-11 … 15 start and work well.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 29, 2023 Jun 29, 2023

Copy link to clipboard

Copied

LATEST

2023-06-29 16:49 - testing on Win11:

FM-11, 12, 13, 14 start and work well again.

► so something in the backjards has been fixed.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 29, 2023 Jun 29, 2023

Copy link to clipboard

Copied

@Dixie5ED9 are you back up ok now?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 29, 2023 Jun 29, 2023

Copy link to clipboard

Copied

No. And no one on my team can access it now either. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 29, 2023 Jun 29, 2023

Copy link to clipboard

Copied

You've talked to the FM folk? (not the regular Adobe Support - they don't know a lot about FM). See https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 29, 2023 Jun 29, 2023

Copy link to clipboard

Copied

Another thought - has something changed in your corporate environment? Maybe IT has closed up some ports that FM was relying on being open.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines