Why can't I create a new character tag in the designer?

[Bedford1447]

I'm trying to create a new character tag in the designer but when I click the down arrow next to Commands, I don't get the COMMAND box that allows me to select New Format. Is this a bug or is there something else I need to do get it to respond? I'm able to add a new paragraph tag with no problem. I exited out of FrameMaker and restarted but that didn't seem to help. Thanks

[Bob_Niland]

... create a new character tag in the designer ...

As always, what:
version of Frame,

operating system (32- or 64-bits),

and in this case: Classic or Structured Frame UI?

In unstructured Frame, just typing in/over a new name in the

Character Tag: box presumes you want to auto-create a

new format, and then provides options for Catalog and Apply.

Structured Frame might well restrict this based on the rules

imposed by your document architect.

_______

I don't think I've ever used the Commands menu to create a format.

[Bedford1447]

This is Frame 9, 32 bit, unstructured. I ended up doing what I guess you usually do, typing a new name in the Character Tag field of the designer and clicking Apply. I've never done it that way. Normally I would click the down arrow next to Commands but it hasn't been working for me lately. Thanks for helping error7103

[Bob_Niland]

I ended up doing what I guess you usually do, typing a new name in the Character Tag field of the designer and clicking Apply.

Glad to hear that it worked; however ...

Normally I would click the down arrow next to Commands but it hasn't been working for me lately.

Even after exiting Frame and re-starting?

I see dialogs go bonkers occasionally on FM7.1/Solaris/SPARC, and when I do (if I don't also lose total control of Frame), I save my work and re-start Frame, because I know its internal data structures have been corrupted, and a crash is just a matter of time and keystrokes.

If you are seeing this after restart, and after reboot, something else may be afoot, and is likely not your friend.

[AxialInfo]

Bedford, so you're saying that when you click on the down arrow next to Commands, the "COMMANDS" list box doesn't pop up?

What specific version of FM9, as shown in Help > About?  What O/S and service pack?

Have you tried rebooting your system?

[Bedford1447]

Sheila,

I'm using Version 9.0p230. Windows OS.

Yes, the COMMANDS pop up does not pop up!

Yes, I rebooted but I had the same problem. I ended up entering a new name directly in the Character tag field from the Designer and was able to create it that way. Thanks

[Jeff_Coatsworth]

I would update to p255 first & then see if it still happens.