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Framemaker 2017 Install fails

Community Beginner ,
Sep 14, 2017

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Hi.

I used Adobe Creative Cloud Packager to create an installation for deployment (SCCM) on Windows 10 x64. However, it fails to install. It looks like most of the files are getting installed into the installation folder, but then an error occurs, and the install rolls back.

The error message in PDApp.log:

09/14/17 10:11:48:087 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2276 | The return code from the Adobe Installer Process is (7).Stopping the installation process.

09/14/17 10:11:48:087 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2276 | Media Failed (FM14.0)

I've downloaded the media multiple times, choosing both x64 & 32 bit, modifying download options (leaving all as default), but no joy.

The computer I use to test has Adobe Reader 17.09.20044 installed, but no other Adobe products.

I've searched but not found any answer to my problem - the error message is hardly helpful

It turns out another process was indeed responsible for the install failure.

Secureworks Red Cloak was interacting with the installer. To fix, I temporarily disabled the Red Cloak service, and installations succeeded thereafter.

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Framemaker 2017 Install fails

Community Beginner ,
Sep 14, 2017

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Hi.

I used Adobe Creative Cloud Packager to create an installation for deployment (SCCM) on Windows 10 x64. However, it fails to install. It looks like most of the files are getting installed into the installation folder, but then an error occurs, and the install rolls back.

The error message in PDApp.log:

09/14/17 10:11:48:087 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2276 | The return code from the Adobe Installer Process is (7).Stopping the installation process.

09/14/17 10:11:48:087 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2276 | Media Failed (FM14.0)

I've downloaded the media multiple times, choosing both x64 & 32 bit, modifying download options (leaving all as default), but no joy.

The computer I use to test has Adobe Reader 17.09.20044 installed, but no other Adobe products.

I've searched but not found any answer to my problem - the error message is hardly helpful

It turns out another process was indeed responsible for the install failure.

Secureworks Red Cloak was interacting with the installer. To fix, I temporarily disabled the Red Cloak service, and installations succeeded thereafter.

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Sep 14, 2017 0
Adobe Community Professional ,
Sep 14, 2017

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Give Adobe Support a buzz - install issues are usually a freebie call.

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Sep 14, 2017 1
Community Beginner ,
Oct 17, 2017

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Just thought I'd update this post: the issue doesn't happen every time, maybe 7 out of 10 installs we see the failure. I'm now trying to capture what process is holding the file (mentioned below) open.

Log file excerpt "C:\Program Files (x86)\Common Files\Adobe\Installers\Adobe FrameMaker 2017 14 10-17-2017.log.gz":

10/17/17 12:04:17:198 | [WARN] |  | OOBE | DE |  |  |  | 6672 | DF054: Unable to read Adobe file version for file path 'C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\mathflow\lib\EquationComposer32.dll'(Seq 333)

10/17/17 12:04:17:198 | [WARN] |  | OOBE | DE |  |  |  | 6672 | DF012: Unable to find file(Seq 333)

10/17/17 12:04:17:198 | [INFO] |  | OOBE | DE |  |  |  | 6672 | Error code: 2(Seq 333)

10/17/17 12:04:18:807 | [ERROR] |  | OOBE | DE |  |  |  | 6672 | DF062: Unable to preserve original file at "C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\mathflow\lib\EquationComposer32.dll" Error 32 The process cannot access the file because it is being used by another process.. File is in use by another process: (Seq 333)

10/17/17 12:04:18:807 | [WARN] |  | OOBE | DE |  |  |  | 6672 | DW063: Command ARKDeleteFileCommand failed.(Seq 333)

10/17/17 12:04:18:807 | [INFO] |  | OOBE | DE |  |  |  | 6672 | Completing installation for payload at C:\Release\Install\Build\Setup\FM14.0\payloads\AdobeFrameMaker14_en_US\Install.db

10/17/17 12:04:20:213 | [INFO] |  | OOBE | DE |  |  |  | 7256 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

10/17/17 12:04:22:385 | [WARN] |  | OOBE | DE |  |  |  | 7256 | DW050: The following payload errors were found during install:

10/17/17 12:04:22:385 | [WARN] |  | OOBE | DE |  |  |  | 7256 | DW050:  - Adobe FrameMaker 2017: Failed due to Language Pack installation failure

10/17/17 12:04:22:385 | [WARN] |  | OOBE | DE |  |  |  | 7256 | DW050:  - Adobe FrameMaker 2017_AdobeFrameMaker14_en_US: Install failed

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Oct 17, 2017 0
Community Beginner ,
Oct 20, 2017

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It turns out another process was indeed responsible for the install failure.

Secureworks Red Cloak was interacting with the installer. To fix, I temporarily disabled the Red Cloak service, and installations succeeded thereafter.

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Oct 20, 2017 0