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Framemaker 2019 is not launched

New Here ,
Jan 20, 2020

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We are facing the below issue in the event viewer. Could you please let us know
 
Faulting application name: FrameMaker.exe, version: 15.0.0.393, time stamp: 0x5b6d9ed2
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc0000409
Fault offset: 0x0000000000074a30
Faulting process id: 0x1680
Faulting application start time: 0x01d5cd2e7ef1f1c4
Faulting application path: C:\Program Files\Adobe\Adobe FrameMaker 2019\FrameMaker.exe
Faulting module path: C:\windows\SYSTEM32\MSVCR120.dll
Report Id: d961ef05-3921-11ea-80d5-005056af70ae
Faulting package full name:
Faulting package-relative application ID:
TOPICS
Error, Installation and licensing

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Framemaker 2019 is not launched

New Here ,
Jan 20, 2020

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We are facing the below issue in the event viewer. Could you please let us know
 
Faulting application name: FrameMaker.exe, version: 15.0.0.393, time stamp: 0x5b6d9ed2
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc0000409
Fault offset: 0x0000000000074a30
Faulting process id: 0x1680
Faulting application start time: 0x01d5cd2e7ef1f1c4
Faulting application path: C:\Program Files\Adobe\Adobe FrameMaker 2019\FrameMaker.exe
Faulting module path: C:\windows\SYSTEM32\MSVCR120.dll
Report Id: d961ef05-3921-11ea-80d5-005056af70ae
Faulting package full name:
Faulting package-relative application ID:
TOPICS
Error, Installation and licensing

Views

1.2K

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Jan 20, 2020 0
Adobe Community Professional ,
Jan 20, 2020

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Hi,

 

I do not know what you report means.

However, you should update your FrameMaker installation!

Many bugs are fixed.

The current version is 15.0.4.751.

 

Best regards

 

Winfried

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Jan 20, 2020 0
Adobe Employee ,
Jan 20, 2020

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Hi,

 

As stated by "Winfried_Reng" you FrameMaker is not updated. Can you please try to re-download Adobe FrameMaker from the following link which is already updated "http://prdl-download.adobe.com/Framemaker/DB449C0B234D4B40BFAF14D9F78A8CE3/1566366392393/Framemaker_..." and install it. 

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Jan 20, 2020 0
New Here ,
Jan 21, 2020

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Hi Mayank & Winfried,

Thank you for the udpate

we are using Frame maker pub server 2019. please let us know if we can launch frame maker and go to help->update to update the latest version of Frame maker?

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Jan 21, 2020 0
Adobe Community Professional ,
Jan 21, 2020

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Yes - my understanding is that FM and FM Publishing Server are two different products.

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Jan 21, 2020 0
Adobe Employee ,
Jan 21, 2020

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Hi,

 

Yes, you can launch FrameMaker and update it via Help > Updates, even if it is a part of FMPS. Can you confirm the Windows OS you are using where you have installed FMPS?

 

 

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Jan 21, 2020 0
New Here ,
Jan 23, 2020

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Hi Mayank,

 

We are using .net 'C:\Windows\Microsoft.NET\Framework64\v4.0.30319\installutil'  to invoke the frame maker as a service. Because of .net comptability the service is not getting invoked.

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Jan 23, 2020 0