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HTML version won't browse index subentries

New Here ,
Sep 12, 2016

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Our document will primarily be used in the html version so we really have to make sure users can search for their problem. We realized quickly that using the regular serach will usually not solve the problem (especially if the keywords used are broad or the user doesn't know the correct term) so we decided to optmize our index to display the correct results.

Now we are the ones experiencing problems: If we browse the index, it won't show sub entries. Ever. It seems like it only browses the first level.

Example: In this case, my search for "aktiver Dozent" will show no results because it's a second level subentry, only "Umfrage" (the first level) is browsable.

Index example.png

Is this a bug or is there anything we can do about it? Do you have any alternative solutions (such as working with search metadata)?

Edit: Used version: FM 15

Hi,

This is a known issue and surfaced recently. We are working on a fix for the same and it will be available shortly.

Reference: Search Engine Optimization for Responsive HTML Output

~Abhishek

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HTML version won't browse index subentries

New Here ,
Sep 12, 2016

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Our document will primarily be used in the html version so we really have to make sure users can search for their problem. We realized quickly that using the regular serach will usually not solve the problem (especially if the keywords used are broad or the user doesn't know the correct term) so we decided to optmize our index to display the correct results.

Now we are the ones experiencing problems: If we browse the index, it won't show sub entries. Ever. It seems like it only browses the first level.

Example: In this case, my search for "aktiver Dozent" will show no results because it's a second level subentry, only "Umfrage" (the first level) is browsable.

Index example.png

Is this a bug or is there anything we can do about it? Do you have any alternative solutions (such as working with search metadata)?

Edit: Used version: FM 15

Hi,

This is a known issue and surfaced recently. We are working on a fix for the same and it will be available shortly.

Reference: Search Engine Optimization for Responsive HTML Output

~Abhishek

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Sep 12, 2016 0
Adobe Community Professional ,
Sep 13, 2016

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OK, so it's FM2015, not FM15 - are you all patched up? What output format are you publishing?

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Sep 13, 2016 0
New Here ,
Sep 13, 2016

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Hi Jeff, thanks for replying!

Sure, it's FrameMaker2015.

We are currently using the standard publishing option for HTML. Does that answer your question?

I will check with my team though if we are all patched up.

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Sep 13, 2016 0
Adobe Community Professional ,
Sep 13, 2016

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Is that the responsive HTML5 option or just regular WebHelp?

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Sep 13, 2016 0
New Here ,
Sep 13, 2016

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I guess it's responsive? (It adjusts to the size of my browser)

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Sep 13, 2016 0
Adobe Community Professional ,
Sep 13, 2016

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Ok, so what's happening? If you open the index up & start typing, you're getting hits for only the main index entries? I think that's the expected behaviour IIRC - you should be able to use the "Search" button to find those 2nd level entries.

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Sep 13, 2016 0
Adobe Employee ,
Sep 13, 2016

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Hi,

This is a known issue and surfaced recently. We are working on a fix for the same and it will be available shortly.

Reference: Search Engine Optimization for Responsive HTML Output

~Abhishek

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Sep 13, 2016 0
Adobe Community Professional ,
Sep 13, 2016

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Really? Ok then…

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Sep 13, 2016 0
Adobe Community Professional ,
Sep 13, 2016

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@Abhishek – I just checked how my WebHelp index behaves when created in RH & it only “jumps” to the main index entry; not any of the sub-entries.

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Sep 13, 2016 1
Adobe Employee ,
Sep 13, 2016

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Hi Lisa

Thanks for reporting the issue, yes currently it is not able to search in sub-entries. 

It is easy to search just sub-entries, it would be more interesting to look the way you are searching with entry and sub-entry combinations.

We will look into it.

Thanks

Amit Jha

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Sep 13, 2016 0
New Here ,
Sep 13, 2016

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Hi Amit Jha,

How do you search just sub-entries?

@Jeff_Coatsworth thanks for your help! I appreciate it.

And thanks to Abhishek, even though that's in RoboHelp, it should be the same problem.

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Sep 13, 2016 0
Adobe Employee ,
Sep 14, 2016

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Hi Lisa

Currently it is not there, what I mean

It should be easy implementation to search just sub-entries

Thanks

Amit Jha

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Sep 14, 2016 0