Using Framemaker 2015, when editing, edits are NOT saved even after saving, especially when importing new graphics. Save, then reopen the document and the old graphics are there, and sometimes even old text. Is this a known bug?

New Here ,
Jun 29, 2016

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Steps to reproduce:

1. Open any FrameMaker 2015 document

2. Edit document

3. Save document

4. REopen document.

5. Changes not saved.

Especially annoying when doing import graphics, old one stays even after putting in new one.

Current work around -

edit document twice then save. Could the backup file be the problem? Is Frame creating more than one backupfile and therefore the backup must update first before the primary?

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1 Correct Answer

Adobe Community Professional , Jul 04, 2016
Jeff_Coatsworth Adobe Community Professional , Jul 04, 2016
Try the direct path - Product updates

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Adobe Community Professional ,
Jun 29, 2016

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This just start happening or has it been this way since day 1?

Have you got enough rights to wherever you’re saving the docs?

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New Here ,
Jun 29, 2016

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This has been happening since day 1 and it happens to all members of our Tech Pubs team. We upgraded to this version of FrameMaker in January of 2016. It did not happen with FrameMaker 2011.  We all have full rights to the files and directories.  It happens on our local hard drives and our shared drives.  The changes do not save the first time you save them. 

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New Here ,
Jun 29, 2016

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This has been happening since day 1 and it happens to all members of our Tech Pubs team. We upgraded to this version of FrameMaker in January of 2016. It did not happen with FrameMaker 2011.

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Adobe Employee ,
Jun 29, 2016

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Hi Sondra,

This is a strange issue- This issue doesn't happen at our end. And since all your team members are experiencing this - it is not a machine specific issue. We would like to explore your files immediately at our end:

  1. The location where you are you saving the document, network, local, webdav or CMS? (are other documents like WinWord etc getting saved properly?)
  2. Is this issue intermittent or happens always?
  3. Please send us a sample file - with which you are experiencing this issue.
  4. Hope you have the updated FM 2015 with Patch 3 applied.

Amit

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New Here ,
Jun 30, 2016

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1. Yes other documents such as word, visio etc are being saved properly in all locations.

2. It seems to happen more often than not, I have not really calculated the percentages

3. We do not have patch3 how can we get that?

Thanks

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Adobe Community Professional ,
Jun 30, 2016

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Try Help > Updates

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New Here ,
Jun 30, 2016

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Is this only with Structured FrameMaker or does it also occur with FrameMaker 12?

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New Here ,
Jun 30, 2016

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we are not using framemaker 12 or structured framemaker, we are using FrameMaker 2015.  It did not happen with FrameMaker 11.

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Adobe Employee ,
Jun 30, 2016

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  1. At which location are you saving the document, network, local, webdav or CMS?
  2. Please send us a sample file - with which you are experiencing this issue.

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New Here ,
Jul 01, 2016

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We are experiencing the issue on all framemaker files at all locations on three separate local hard drives plus several network drives.  Can you please tell us how to get or download patch3? we need to try this fix first.

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Adobe Community Professional ,
Jul 04, 2016

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Try the direct path - Product updates

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New Here ,
Jul 06, 2016

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Thanks, the patch worked and our team can update and save our documents.

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