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bobbig70159549
Participant
August 21, 2025

Installed Font no longer works in AI Beta post-update, but still works in latest AI, PS, & ID

  • August 21, 2025
  • 3 replies
  • 346 views

I updated the 2025 Illustrator Beta a couple days ago (v 29.9), and now our brand font (Nobel) that is used for nearly all projects is suddenly showing as unavailable/not installed. It worked pre-update, and still works in the normal 2025 Illustrator, InDesign Beta and normal InDesign, and Photoshop Beta and normal Photoshop (all latest versions). 

Troubleshooting I've tried:
1/ Uninstalled/Reinstalled the font

2/ Confirmed I'm using the latest version and Closed/Reopened Illustrator Beta
3/ Restarted computer (mac)

4/ Re-checked/re-confirmed font permissions


When I go into Illustrator Beta > Type > Resolve Missing Fonts, it reconizes that the font is available in my library and gives the option to Add Fonts, but when I have selected that, it simply times out every time.  It's a work computer, so I cannot mess with anything in the terminal, as some forums have suggested. This being my company's brand font that we have used for decades, I don't have the option to replace with a different font. 

I'm assuming this is a bug in Illustrator Beta, since the font was available prior to the update and is still available in every other app with no issues (including normal Illustrator). I am on a 2023 MacBook Pro, Sequoia 15.6.1. 

Any help would be greatly appreciated!

3 replies

August 28, 2025

Hello @HeathSBG and @aLittleofEverything we had fixed some issues in the latest Beta release. Please refer to the post - https://community.adobe.com/t5/illustrator-beta-discussions/fonts-issue-with-beta-build/m-p/15470710#M70 

Can you please confirm your build number for us to be able to investigate this issue further?

Participant
August 25, 2025

I am also having this issue. It is extremely frustrating

Participant
August 22, 2025

Same issue here. Have a font that I bought from myfonts.com a while ago, still works in normal Illustrator, but does not work in (Beta) Illustrator. Have restarted, uninstalled and reinstalled the font, etc. It just doesn't show up in the font list at all. Works in Photoshop, standard Illustrator, etc.