Hello @sunny_skill4974,
I'm sorry to hear about the trouble you're having with Illustrator. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4g7E5RR) and letting me know if they help?
If the problem persists, kindly confirm the exact version of the OS/Illustrator installed, so I can better assist you.
Looking forward to hearing from you.
Anubhav