A black dot appear on screen after Illustrator 24.0.1 start working from "Not Responding" mode

[Will5C57]

Every so often Adobe will freeze for a while at the window will go into 'Not Responding' mode. Then when it comes back on this black dot is now stuck on my screen and when i change windows its still there. How do I fix this?

{Renamed by MOD}

[rcraighead]

AI Version?
System Version?

[Will5C57]

24.0.1 and 64bit

[Anshul_Saini]

Hi there,

Sorry about the trouble. In addition to the question asked above by @rcraighead, I would request you to share a few more details like:

• Operating System (Windows or macOS)
• Does updating Illustrator to v25.4.1 helps resolve the issue?
• Does Illustrator start "Not responding" after performing a particular action (export, import, place, saving, any tool, etc.)
• Are you using external monitors?
• Which GPU are you using?
• Does turning off GPU performance (ctrl + k/ cmd + k > Perfromance > uncehck GPU Performnace) from preferences helps resolve the issue?
• Does this issue happen while working on some specific documents? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

We are here to help. We just need a few more information.

Thanks & Regards,

Anshul Saini