Adobe fonts

[nathanj76059378]

I have downloaded the font family Poppins for the Adobe fonts tab in the creative cloud app. 

However, when I go into Illustrator, it only shows up 15 of the 18 variations of the font. The other three (regular, bold & black) are in a separate folder in the font list but are not accessible (see images).

I've gone back into Adobe fonts and it says that the whole font family is downloaded. I've uninstalled it and reinstalled it, signed out of creative cloud, and signed back in. The problem is still there.

Any help would be greatly appreciated, as this is a very annoying problem.

[Monika Gause]

Is this only happening in Illustrator or does this look the same in other apps?

[nathanj76059378]

Yeah it only seems to be happening in illustrator.

[Monika Gause]

Maybe they have some additional ideas in the Fonts community: https://community.adobe.com/t5/adobe-fonts/ct-p/ct-fonts?page=1&sort=latest_replies&filter=all&lang=...

But maybe you want Customer Care to log into your system and check this out: https://helpx.adobe.com/contact.html 

[Brad @ Roaring Mouse]

Have you ever used Poppins from another source previously? (e.g. Google fonts?)

Make sure you no longer have any of these still loaded. Even if not now, but did before, this could potentially cause issues with your System's font caches.

[nathanj76059378]

No I've not downloaded it before, this is the first time I've downloaded the font, from adobe fonts

[Brad @ Roaring Mouse]

Cool. If you restart Illustrator (or the System as a whole (it looks like you are Mac?) does it change things?

[nathanj76059378]

Yeah I've tried that as well and nothing seems to work. I've doubled checked the other creative suite apps as well again just to make sure and it's always just in Illustrator.

[Bobby Henderson]

Do you have any third party font management software running and/or other graphics applications not made by Adobe running in the background? I'm asking because I've seen missing font issues in Adobe Illustrator caused by such things.

[nathanj76059378]

No nothing like that at all. It's all just from Adobe fonts and the creative suite apps, with nothing in the background.

[Bobby Henderson]

That's pretty odd. I've actually run into the opposite situation with fonts from Google's site. I'd download a type family from Google Fonts, install it and see at least a couple styles missing in one or more of the graphics applications I use. I'd uninstall that version, then sync the one hosted by Adobe Fonts and that version would work.

[nathanj76059378 · Accepted solution]

I ended up getting in touch with an Adobe agent who I shared my screen with and they said that the preferences and settings had been corrupted in Illustrator, so they deleted all my preferences and cache, uninstalled Illustrator again and reinstalled it. This seems to of fixed the problem for now.