Adobe Illustrator 2022 not opening new or downloaded files

New Here ,
Jul 27, 2022 Jul 27, 2022

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Screenshot 2022-07-28 104629.png

Hi, Jerome here. I've recently downloaded the latest version of Adobe Illustrator but had this issue. Where If I try to open a file it won't open and if I try to create a new file, none of the file presets are there for me to use. I also tried using the "new file" interface to fix that, but all that does is not let me open a new file, when I click it. I even tried to go through the tutorials to access, but it says It has trouble loading content.

 

Could you please assist on what I need to do to fix this?

 

Thanks

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Bug , How to , Third party plugins

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Adobe Community Professional ,
Jul 27, 2022 Jul 27, 2022

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First thing I would try is resetting Illustrtor preferences.

https://community.adobe.com/t5/illustrator-discussions/how-to-reset-illustrator-preferences/td-p/106...

If that doesn’t fix it try deleting then reinstalling Illustrator. Also, are yoiu able to open Illustrator files in Explorer or by dragging to the program icon? I'm not a Windows user so I don”t know much about troubleshooting your OS.

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New Here ,
Jul 27, 2022 Jul 27, 2022

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Yeah I tried all of those and still no result.

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Adobe Community Professional ,
Jul 28, 2022 Jul 28, 2022

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Is a printer connected and turned on? Printer driver up to date?

 

Do you use font management and is it correctly updated? People have reported that their font management didn't correctly update. You might want to check that. Especially the plugin that connects to Illustrator.

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New Here ,
Jul 28, 2022 Jul 28, 2022

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I tried, and no luck sadly

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Adobe Community Professional ,
Jul 28, 2022 Jul 28, 2022

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Please tell us exactly what you did and what you have as it will also help to know if you don't have font management or no printer present.

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hello @Jerome25374705omqg,

 

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try running Illustrator under a different administrator account and check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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