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Adobe Illustrator bug

New Here ,
Dec 27, 2016 Dec 27, 2016

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I downloaded the free version of illustrator, he works fine but when i want to create a new document this appear to me:illustrator-bug.PNG

what should i can do? anyone know how to fix this?

Best Regard. Marco Z.

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correct answers 1 Correct answer

Community Expert , Dec 27, 2016 Dec 27, 2016

MarcoZ00 schrieb:

Are you sure this work?

Worked in most (if not all) of similar cases.

But as with all bugfighting it's trial and error.

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Community Expert ,
Dec 27, 2016 Dec 27, 2016

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Might be as simple as uninstall Avast antivirus.

But maybe it's more serious (we don't know yet)

What should work is if you open Preferences > General and then check to use "Legacy New document panel"

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New Here ,
Dec 27, 2016 Dec 27, 2016

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"What should work is if you open Preferences > General and then check to use "Legacy New document panel""

This work thanks, but now i meet a new bug. i don't know what is happening maybe is avast.

The new bug is on the font,

illustrator-bug_2.PNG

the only size of the font is this, 1296 pt... idk what is happening. if i try to disable avast he should work?

Best regards. Marco Z.

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New Here ,
Dec 27, 2016 Dec 27, 2016

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I install photoshop and all work fine. Only Illustrator give me this problem. What should i do? How is this possible?

Best regards. Marco Z.

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Community Expert ,
Dec 27, 2016 Dec 27, 2016

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Uninstall Avast antivirus. Use a different antivirus.

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New Here ,
Dec 27, 2016 Dec 27, 2016

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Are you sure this work?

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Community Expert ,
Dec 27, 2016 Dec 27, 2016

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MarcoZ00 schrieb:

Are you sure this work?

Worked in most (if not all) of similar cases.

But as with all bugfighting it's trial and error.

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New Here ,
Dec 27, 2016 Dec 27, 2016

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Thank you, now is working.

Have a nice day.

Best Regards. Marco Z:

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Community Expert ,
Dec 27, 2016 Dec 27, 2016

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You're welcome.

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