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Adobe illustrator is not giving any reaction

New Here ,
Mar 20, 2023 Mar 20, 2023

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Hi, I have a big issue. When I open Illustrator, the program is not reacting on anything. I can't open a doc, can't create a new doc. Its not reacting at all. I updated microsoft and Illustrator is also up-to-date. What can I do? I work with illustrator 2023, on Microsoft environment.

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs>

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Community Expert ,
Mar 20, 2023 Mar 20, 2023

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Have you tried clearing your preferences?

How to reset Illustrator Preferences - Adobe Support Community - 10602277

Have you tried uninstalling and reinstalling..?

Uninstall or remove Adobe Creative Cloud apps

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Adobe Employee ,
Mar 30, 2023 Mar 30, 2023

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Hello @Evie259894330y0u,

 

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by sishamIAGD helped resolve the problem. If not, kindly the following steps and share your observations:

  • Close all Adobe applications
  • Navigate to C:\Program Files\Common Files\Adobe\UXP
  • Rename the UXP folder to UXP.old
  • Relaunch Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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