Adobe illustrator is not giving any reaction

[Evie259894330y0u]

Hi, I have a big issue. When I open Illustrator, the program is not reacting on anything. I can't open a doc, can't create a new doc. Its not reacting at all. I updated microsoft and Illustrator is also up-to-date. What can I do? I work with illustrator 2023, on Microsoft environment.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community bugs>

[sishamIAGD · Accepted solution]

Have you tried clearing your preferences?

How to reset Illustrator Preferences - Adobe Support Community - 10602277

Have you tried uninstalling and reinstalling..?

Uninstall or remove Adobe Creative Cloud apps

[Anubhav Majumder]

Hello @Evie259894330y0u,

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by sishamIAGD helped resolve the problem. If not, kindly the following steps and share your observations:

• Close all Adobe applications
  
• Navigate to C:\Program Files\Common Files\Adobe\UXP
• Rename the UXP folder to UXP.old
• Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav