Adobe Illustrator. [Unable to use any tools]

New Here ,
Aug 19, 2022 Aug 19, 2022

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The only tool which shows up on my screen is a pencil with a circle next to it.  The circle has a line through it.  I am unable to use any tools.

 

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correct answers 1 Correct answer

Community Expert , Aug 20, 2022 Aug 20, 2022

This usually happens if one is trying to draw on a locked layer.

 

Check your Layers palette.

 

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Community Expert ,
Aug 20, 2022 Aug 20, 2022

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Have you axctually created a new document/ artboard? What system are you on? You need to be more specific.

 

Mylenium

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Community Expert ,
Aug 20, 2022 Aug 20, 2022

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This usually happens if one is trying to draw on a locked layer.

 

Check your Layers palette.

 

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hello Ester25728306e0xr,

 

Sorry to hear about this experience. As suggested by Kurt, this could be if you have a locked layer selected. I would recommend checking if the problem persists with other documents, as indicated by Mylenium. If yes, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Looking forward to hearing from you.

 

Thanks,
Anubhav

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