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Adobe is ruining my life

New Here ,
Apr 16, 2024 Apr 16, 2024

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Adobe Illustrator crashes DAILY for me. It's because I have a 2019 Macbook and the new system is not compatible. But who the heck can afford a new laptop?! AND I like my laptop! 

 

My InDesign no longer functions at all - I simply cannot even use this app anymore. 

 

I just worked for 8 hours and then it crashed. It created a "restored" version, but I wanted to save to the original file name. I don't know what happened but now there is not a "restored" version and the original file name doesn't include all of my new designs. I am furious. 

 

TOPICS
Bug , Draw and design , Performance

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Adobe
Community Expert ,
Apr 16, 2024 Apr 16, 2024

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A circa 2019 notebook doesn't sound all that old. What are the hardware specs of your notebook (CPU, amount of RAM, etc)?

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Community Expert ,
Apr 16, 2024 Apr 16, 2024

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Currently there are so many issues with Sonoma, that I wouldn't really recomend it anyway.

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Hello @Haley29036473fr2q,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3JyczyS) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3UCR9XL). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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