• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe is ruining my life

New Here ,
Apr 16, 2024 Apr 16, 2024

Copy link to clipboard

Copied

Adobe Illustrator crashes DAILY for me. It's because I have a 2019 Macbook and the new system is not compatible. But who the heck can afford a new laptop?! AND I like my laptop! 

 

My InDesign no longer functions at all - I simply cannot even use this app anymore. 

 

I just worked for 8 hours and then it crashed. It created a "restored" version, but I wanted to save to the original file name. I don't know what happened but now there is not a "restored" version and the original file name doesn't include all of my new designs. I am furious. 

 

TOPICS
Bug , Draw and design , Performance

Views

142

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Apr 16, 2024 Apr 16, 2024

Copy link to clipboard

Copied

A circa 2019 notebook doesn't sound all that old. What are the hardware specs of your notebook (CPU, amount of RAM, etc)?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 16, 2024 Apr 16, 2024

Copy link to clipboard

Copied

Currently there are so many issues with Sonoma, that I wouldn't really recomend it anyway.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

LATEST

Hello @Haley29036473fr2q,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3JyczyS) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3UCR9XL). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines