After restarting Illustrator 2020, group of Panels is missing on macOS Catalina

[Frewity]

Every time I quit and restart Illustrator, one column of  tool palette windows does not appear.

Even when I save as a different workspace.

I then have to select one of them in windows ie Layers palette and the column appears.

This happens at every restart

This is what it should be like, not happy

{Renamed by MOD}

[Srishti Bali]

Hi there,

Thanks for reaching out. That's definitely not a typical experience with Illustrator. I would request if you can share a few more details like:

• OS and version of Illustrator
• Are you using multiple screens?
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
• Does it work better in Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html)?

Regards,

Srishti

[Frewity]

Hi Srishti,

Thanks for your repy.

MacOS 10.15.1, previous version same problem

Illustrator 24.0.1, previous version same problem

Mac Pro  8 core, 64GB 1866 MHz DDR3, AMD FirePro D700 6GB x2

2 x 27" Apple Thunderbolt displays

Yes, have always used multiple displays with Illustrator, App window and advanced tool bars on right montitor and workspace palette windows on left. Workspace started as Essentials, created new workspace and saved.

Turned off spaces in Mission control.

Tried Illustrator in Safe mode, same problem.

Tried various make overs and spotted something bizzare, when the app boots up, both workspace palletes appear and then as soon as the app window appears, one column of workspace tool paletes disappear.

I have tried this with different files and the same thing happens when the app is quit and restarted, Is OK when opening different files so long as I do not restart the app.

[silk-m]

Hi,

You are using “Mission Control” with “Displays have separate Spaces”.

I tried to use this, but I could not reproduce that the Layer group disappeared.

But there is a problem. Illustrator does not support “Displays have separate Spaces”.

For example, if you click Stroke / Weight, the popup will be displayed on the right edge of the right monitor.

This is very difficult to use.

If you know it and want to continue using it, try combining the Layer group with the Character group.

[Frewity]

Hi Susumu

Spaces is not the problem, turned them off makes no difference.

No, your reference to clicking stroke does not have that effect on my Mac, are you using a PC?

My workspace has no application frame, no application bar, no control bar. 

Workspace tool pallettes are on the right side of the left monitor.

I find my setup very intuitive and quick to use - I guess my point is it hyas always worked in the past, I want ti continue that way.

Problem has been happening since the last few updates - don't remeber if it was a MacOS update or Illustrator update that started it, would be inclined to think it was Illustrator.

[silk-m]

Hi, Frewity

If there are no problems using "Displays have separate Spaces", you can continue to use it.
The problem that occurred to me may be related to "Sidecar".

This is what combines layer groups and character groups.

Layer groups and character groups are not combines.

[Frewity]

Hi Susumu

You are missing the point, forget spaces, they are turned off and the problem persists.

Please reread all that has been posted and you may have a better conclusion, me, it does not work and shopuld

Ron

[silk-m]

Hi, Frewity

If you don't try joining layer groups and character groups, no further advice can be given.
Or do you not know how to make a horizontal joining?

Drag character groups to the right end of layer groups.

[Frewity]

Hi  Susumu

Thankyou for your reply and yes, I do know how to horizontally join the groups.

Problem with that is 2 fold, when I have a window on each monitor I need to separate them, 2nd issue, when joined, both groups disappear when I quit Illustrator and then restart.

NB no such problem with Photoshop

[silk-m]

Hi, Frewity

I can't reproduce the problem no matter what I do.
You are trying to initialize the Preferences settings.

[Frewity]

Hi Susumu

I'm not trying to initialise anything, just set the workspace groups, even sved as new workspace and it still does not work. Somethingh I think that Illustrator staff need to lookl at given I did not have the problem a couple of upgrades back

[Srishti Bali · Accepted solution]

Thanks for sharing the details, Ron.  Please check how Illustrator works without multiple screen setup? 

If that doesn't work either,  then one-on-one support will be able to help you best. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. 

Thanks!

[Frewity]

Hi Srishtib

Have been away from Illustrator for a while, got ahold of Adobe today via Chat and they fixed the problem. It was corrupted preferences. Basically, the Illustrator preferences were renamed with .OLD. Illustrator restarted, the workspace I had created  and named was copied to the new preferences and low and behold, success. Simple, clinical and am happy.

Thanks for your help and a big thanks to Adobe once again

Best Regards

Ron

All the best for Christmas and the New Year

[Frewity]

Last bit to the saga.

When I turn off the Home Screen (Welcome) in the preferences it all turns to custard again. It is now with tyhe engineers to make a fix to the software

Regards

Ron

[Srishti Bali]

Thanks for updating us, Ron. Hope this gets fixed soon. Wish you a Merry Christmas and a Happy New Year.

Regards!

[Frewity]

I do too, pretty happy with the speed with which problems get fixed. Wishing you a great Christmas and a very Happy New Year

Ron