• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

AI Crashing atleast 2x a week

New Here ,
May 05, 2024 May 05, 2024

Copy link to clipboard

Copied

Hi! I have been using adobe for years however ever since getting my '21 M1 mac i have had nothing but issues with illustrator, constant tickets to the support team who run tests and say my crashing wont happen again etc.. 3 years later same issues. Sooo hoping someone here may have answers, my issues arent the crashes, but the files i lose during the crashes. 

I typically am working on files and when going to save them to the cloud is when i encounter my crashes and now i know where to find my data recovery files but the illustrator app is greyed out when attempting to open the recovery file. The time it takes to constantly recreate client work is immensely exhausting and doesnt seem like there are many resources on youtube / here but if anyone has similar issues and have found a way to maneuver these problems please let me know, thank you in advance!

TOPICS
Bug , Performance

Views

110

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
May 05, 2024 May 05, 2024

Copy link to clipboard

Copied

Which cloud are you saving to?

Does it work better when you save to the desktop?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 08, 2024 May 08, 2024

Copy link to clipboard

Copied

LATEST

Hello @brandond36947427,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind sharing some more details, like the OS/Illustrator version and exact details of your workflow, when you encounter this problem? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3UOlX7W). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines