AI DOES NOT WORK

[Angie5EC7]

I have the next problem with my AI, the system engineer did the process but the problem continue, what can i do ? Thanks a lot for you support.

[Monika Gause]

So an engineer already looked into this. What did they tell you?

[Anna Lander]

Try to repeat the process. There were 2 updates, a week ago and today. So, system may require the latest update.

[Angie5EC7]

la solucion al problema es cambiar el computador porque la capacidad no funciona con la ultima version del AI, asi que tuve que cancelar la suscripcion que por cierto pague y no puedo ultilizar el servicio, es posible el retorno del dinero del mes que no use ? Mil Gracias

[Ashutosh_Mishra · Accepted solution]

Hi there,

Apologies for the delayed response. I'd request you to check out this discussion(https://community.adobe.com/t5/illustrator/unsupported-video-driver-error/td-p/11824628) & follow the suggestions shared.

Hope it helps.

Regards,

Ashutosh