(Ai) Images placed are discolored and have static an

[karlyb29345836]

After finishing my free trial, I bought a Creative Cloud subscription with my student discount for $19.99. When I opened Illustrator back up, I opened up a new piece and tried placing an image. The image is discolored and is fuzzy. The same thing happens when I open an image in a new window. This didn't happen before and I haven't change any settings. Thanks for your help.

[Monika Gause]

Could be an issue with the file. Maybe Illustrator doesn't recognize it.

Try and open the image in Photoshop and check if it is an 8 bit image.

Then maybe save it from Photoshop as a TIF or PSD file.

[Larry G. Schneider]

What's the format of the file? Kind of agree with Monika that it is not a format that AI recognizes.

[karlyb29345836]

a png file

[Monika Gause · Accepted solution]

As I said: please open it in Photoshop, convert to 8-bit/channel and then resave as a TIF or PSD.

[meganchi]

Do you have any other apps running at the same time? If so quit them and relaunch Illy.

It may be an issue with your graphics card.

[Larry G. Schneider]

I'm with Monika. Will it open in Photoshop?