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All Apps Crashing

New Here ,
Jan 04, 2024 Jan 04, 2024

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Can somebody please help with this. I have tried all conceivable methods but nothing works. I have tried all the typical solutions of uninstall/reinstall, clean tool, check for updates, sign out & in, clearing cache's, switching driver versions etc. however there's always one app that crashes whether on startup or shortly after launching. At the moment it's illustrator (but who knows what it will be next)

 

I got a new computer last year, went all out (RTX 4090, intel i9 12900ks, 32GB 5600MHz RAM) so specs are not the issue.

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Bug , Performance

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Adobe
Adobe Employee ,
Jan 04, 2024 Jan 04, 2024

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Hello @Gadget21930292durz,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/48AQeLi) and checking if it helps?

 

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

If the problem persists, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3H7nIFu). We appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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