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App freezes when battery is low

Community Beginner ,
Jan 21, 2024 Jan 21, 2024

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Illustrator freezes when the battery on my MacOS laptop gets low. However, it freezes in such a way that MacOS doesn't realize that the app is frozen. I have to go into Force Quit Applications and quit it manually. It's so annoying, I lose work all the time and I got so many "recovered" files on my laptop now it's insane... 

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Bug , Performance

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correct answers 1 Correct answer

New Here , May 03, 2024 May 03, 2024

I have had this issue since a few updates ago -- am on the latest update and still have the issue. When my battery gets to red, Illustrator stops responding but doesn't show up as (not responding). I have to force quit and pray everything is recovered after. Even when files are recovered, my images are missing and I have to go in and replace. This is very frustrating, and I know I am not the only one experiencing it.

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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I cannot replicate that on my laptop. Going into low battery happens pretty frequently, but Illustrator doesn't crash.

 

The simple solution would be to just not let your laptop go into low battery. It's bad for the equipment anyway. And then maybe have your Macbook checked if there isn't anything else happening.

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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Thanks for the reply Monika. I'm pretty sure it's not the laptop. I saw someone else post a similar thread on a different forum but they didn't find a solution either. 

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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Have been in low battery at least twice since my last answer and Illustrator still didn't crash.

 

You might want to contact Customer Care and have them take a look into it.

https://helpx.adobe.com/contact.html 

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New Here ,
May 03, 2024 May 03, 2024

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I have had this issue since a few updates ago -- am on the latest update and still have the issue. When my battery gets to red, Illustrator stops responding but doesn't show up as (not responding). I have to force quit and pray everything is recovered after. Even when files are recovered, my images are missing and I have to go in and replace. This is very frustrating, and I know I am not the only one experiencing it.

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Community Beginner ,
May 03, 2024 May 03, 2024

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It's so frustrating. Haven't really found a solution yet other than not letting my battery get too low but sometimes it just happens when you're in the flow. 

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