App freezes when battery is low

[naomi.janine]

Illustrator freezes when the battery on my MacOS laptop gets low. However, it freezes in such a way that MacOS doesn't realize that the app is frozen. I have to go into Force Quit Applications and quit it manually. It's so annoying, I lose work all the time and I got so many "recovered" files on my laptop now it's insane... 

[Monika Gause]

I cannot replicate that on my laptop. Going into low battery happens pretty frequently, but Illustrator doesn't crash.

The simple solution would be to just not let your laptop go into low battery. It's bad for the equipment anyway. And then maybe have your Macbook checked if there isn't anything else happening.

[naomi.janine]

Thanks for the reply Monika. I'm pretty sure it's not the laptop. I saw someone else post a similar thread on a different forum but they didn't find a solution either. 

[Monika Gause]

Have been in low battery at least twice since my last answer and Illustrator still didn't crash.

You might want to contact Customer Care and have them take a look into it.

https://helpx.adobe.com/contact.html 

[waycreative · Accepted solution]

I have had this issue since a few updates ago -- am on the latest update and still have the issue. When my battery gets to red, Illustrator stops responding but doesn't show up as (not responding). I have to force quit and pray everything is recovered after. Even when files are recovered, my images are missing and I have to go in and replace. This is very frustrating, and I know I am not the only one experiencing it.

[naomi.janine]

It's so frustrating. Haven't really found a solution yet other than not letting my battery get too low but sometimes it just happens when you're in the flow. 

[enozkan]

This has been happening to me, too.  My untested guess is that it has to do with (some of) the new arn64 version/M? chips.  I have an M1 Mac where this reliably happens when the battery goes to 2%.  Illustrator cannot recover and the only way to get it back is to quit.

[JackFlakes]

this is driving me insane. M1 Max Macbook Pro even with 64gb of memory this happens completely reliably any time the computer runs out of power or gets below 5-10% battery. no amount of time waited will get the app to respond.

[Agustina5C23]

Has anyone found a solution on this? I need helppp

[waycreative]

I have the same problem… would love to know if there’s a fix!

Sarah Presson