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Application Freezes - Illustrator on macOS

Community Beginner ,
Oct 02, 2024 Oct 02, 2024

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here are HUGE issues with adobe lately and it's crashing for a lot of people, not just the op....maybe you guys need to revisit some coding basics? i have no idea what's going on but on M2 chips, all my adobe is unstable - even creative cloud app and i've reinstalled the OS and Adobe fully... with the ridiculous price of the monthly it should absolutely be more stable than this. i have an m2 pro macbook air with 24gb of ram and illustrator freezes so i have to force quit more than three times a day. luckily for adobe astute grpahics plugins exist to make it a little more stable and offer actual auto saves - i have no idea why adobe can't figure out autosaving - have it on but it never worked until i got astute plugins for illustrator. affinity is looking real good with no subscriptions and one time purchase.
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Adobe Employee ,
Oct 02, 2024 Oct 02, 2024

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What leads you to believe that these instabilities you're seeing across Adobe apps, are specific to or caused by M2 chips?

Many thousands of PPro users are on M2, with no issues.

Perhaps others in the Illustrator forums can help further with the Illustrator problems you're seeing, if you can provide actionable specifics. 

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Community Beginner ,
Oct 02, 2024 Oct 02, 2024

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maybe it's not specific to m2 i'm just saying what i'm experiencing and what my friends are experince (two others) are instability on our computers which are m2 chips, i can't speak to m3 or m1...but i'm sure many thousans are having issues and just dealing with it too. as i am

 

pretty hard to provide actionable specifics when it freezes/crahes so randomly - froze during a save and corrupted the file, going back to a prior save (thus losing two hours)..freezes when changing to anther window, creative cloud app freezes if i have dimension open.  dimension freezes if i go between the render window and the design window half the time. 

 

meh ¯\_(ツ)_/¯ hopfeully it just works itself out soon

 

maybe you can answer this question though, as i think it's probably an easy one for you - how do i make it so illustrator doesnt take up 90gb of space when open and no files are open? i'll quit and it'll go back to 112gb os open space on hard drive but then 45 minutes later there's 700 mb - i assume it's a scratch disk or something? 

 

 

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Adobe Employee ,
Oct 02, 2024 Oct 02, 2024

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>pretty hard to provide actionable specifics when it freezes/crahes so randomly

While behaviors can certainly seem random, actual randomness is surprisingly hard to code. Problems are rarely random, though they're often really hard to diagnose.  Even if PPro were to (for example) reliably crash on launch, solving the problem would entail understanding the unique current conditions on your system, which lead to that crash. 

PPro's auto-save prevents losing more than one save interval's worth of work; hopefully that'll help minimize any future losses.

Broadly speaking, the best way to get urgent attention from the PPro team (who are definitely present on these forums) is to provide any necessary files, and (even more important!) step-by-step instructions which reliably reproduce the problem.

Your mention of freezing when changing to another window (I presume you mean changing to another application too, right?) is interesting; when PPro goes to the background, it tells the importer instances handling each project item that it's doing so, to give them a chance to 'quiet' / release their connections to media. That makes me wonder whether you've seen that freezing only with local volumes, or while projects/media are on network shares...?

Sorry, I have no clues regarding Dimension, or Illustrator. 🙂

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Community Expert ,
Oct 03, 2024 Oct 03, 2024

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Do you have a Window manager installed such as Magnet or Rectangle? Neither of them works with Illustrator.

 

Which system is it?

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Adobe Employee ,
Oct 03, 2024 Oct 03, 2024

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Hello @barrett27720758tkht,

I am sorry to hear about the trouble you're having with Illustrator. Having Illustrator freeze frequently in the middle of work can be a real disruptor.

Could you try checking for any pending macOS or Illustrator updates and installing them to see if it helps?

If the problem persists, try rebooting your computer in safe mode (https://adobe.ly/4eLBFrw) and then try using Illustrator? Doing this can help identify if a third-party program is interfering with Illustrator.

Also, try creating another admin account on your computer and run Illustrator under that account. This will help identify any problems with Illustrator's preferences or file permissions.

Looking forward to hearing from you.

Anubhav

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Community Beginner ,
Oct 03, 2024 Oct 03, 2024

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i've tried all these things and even reinstalled the operating system and every adobe application (after re installing the OS) - this is where the admin account was retried. 

 

it ran smooth for a few days after the reinstall of the OS...

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Community Beginner ,
Oct 03, 2024 Oct 03, 2024

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i'm on mac os x - i dont use window managers.

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Community Expert ,
Oct 03, 2024 Oct 03, 2024

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@barrett27720758tkht  schrieb:

i'm on mac os x - i dont use window managers.


 

This is not about Windows. But about third party apps that do ... whatever it is they do. Are you sure you do not have a Window manager?

 

And which system version is it?

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Adobe Employee ,
Oct 03, 2024 Oct 03, 2024

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Hello @barrett27720758tkht,

Sorry to hear the suggestions did not help. Could you confirm if Illustrator behaves this way when working with a particular file(s), using a particular tool, saving/opening files from a specific folder?

Looking forward to hearing from you.

Anubhav

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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i know it's not about windows and about 3rd party apps - i dont not run window managers and have no use for them. 

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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sorry mistype and couldn't edit - i do not use window managers and i think i'd know if i installed one haha re:"are you sure" 

 

also i'm on m2 macbook air running illustrator 2025

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Community Expert ,
Oct 18, 2024 Oct 18, 2024

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@barrett27720758tkht  schrieb:

sorry mistype and couldn't edit - i do not use window managers and i think i'd know if i installed one haha re:"are you sure" 

 

also i'm on m2 macbook air running illustrator 2025


 

Does it work when you boot into Safe Mode?

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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it's not only illustrator for me. it's also indesign and photoshop and bridge. i have worked on our network from file servers forever and never have i seen this many freezes and crashes. this for me started in late september. i have to reboot up to a dozen times a day now because of adobe appications freezing and crashing. i have been blaming our network and or file servers but now i am suspecting it is just adobe.

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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mine is now crashing when not even in the app - luckily i installed astute plugins to make illustratyor run a little better (they know how to make autosave work unlike adobe) so at least the file and work are saved - last week in the middle of a save, the file somehow corrupted and completely was deleted losing 7 hours of work (this is like 1992 type of problems not 2024) searched all over for it - does not exist anymore even though i saved it a hundred times on two diffrrerent days...i wonder if running the app with wifi turned off will help?  i'm going to try but that will suck, i use the internet to do other things for work while working in illustrator. 

 

it's kind of crazy how bad it's been for something we pay monthly for. 

 

illustrator takes 90gb of space while running - literally unacceptible, i have one file open that is 112mb...

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Community Expert ,
Oct 18, 2024 Oct 18, 2024

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Working directly on a server is not recommended when using Illustrator. 

Is is more stable when you boot into Safe Mode? 

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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who mentioned server? i dont work on a server.  i'm saying turning the wifi off in case there are background things running in illustrator that are causing it to take up so much space and ram.  turning off wifi is a common solution for a lot of apps that talk to home a lot.   especially when you have starlink.

 

i'll have to try safe mode when i'm not working - it takes half hour to an hour before the app starts acting ridiculous. i have the new habit of just restarting the app every 45 minutes to keep going smooth.  

i know others have been having the same issues so i'm wondering if you know what the fix was for them or if what they're having are just not solvable solutions? 

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Community Expert ,
Oct 18, 2024 Oct 18, 2024

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The fix for most people was shutting down their Rectangle or Magnet.

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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what are those? 

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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googled it - again, i don't use window managers and i have no idea why someone would waste computer space with them haha.  thank you for that information though

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Adobe Employee ,
Oct 22, 2024 Oct 22, 2024

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Hello @barrett27720758tkht,

Thanks for confirming. Could you also try running Illustrator under Safe Mode (Windows / macOS) and sharing your observations.


Looking forward to hearing from you.

 

Anubhav

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Community Beginner ,
Oct 22, 2024 Oct 22, 2024

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LATEST

i've switched over to affinity this past weekend.  thanks anyway - adobe must have lost all it's lead designers and coders, it fell off too far for me to play all these games with, just to have a program not crash.  adobe's strong suit used to be stable programs but now they're notorious for the opposite - not a good look going into a new era of AI.  

 

good luck in the future, adobe...hopefully i can come back once you've stabilized again.  

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