Arrow keys not working while using Rectangle Grid and Polar Grid tool in Illustrator

[Wendy Wood]

Hi,

When using either the Rectangle or the Polar Grid tool, I drag and hold to create a shape. When I hold the shape down (do not let go of the trackpad) I am told I should be able to use the up / down / left / right arrow keys to add lines to the grid. 

I am also told that I should be able to use the c and v keys to add elements to the grid before I release my finger from the track pad. 

Any thoughts on how to solve? I want to visually see the elements being added to the grid as I create them using the key commands.

thanks in advace!

[Monika Gause]

Does it work after a computer restart?

[Wendy Wood]

yes!

[coreyd3474777]

I have this problem, but a restart did not fix.

[Anshul_Saini]

Hi there,

Sorry for your trouble. Could you please share some information like:

• Exact OS and version of Illustrator
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
• Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Also, I'd recommend you to create a new user account and see if it is working there. Then you can check which additional programs or apps you are running on your main user account.
You may follow the links below to get help:
1. For Windows: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

2. For macOS: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

Let us know how it goes.

Thanks & Regards,

Anshul Saini