Betreff: Illustrator Plug-in

[florc99929198]

Bonjour,

Moi j'ai le même problème,

j'ai le message ci joint en conseil de depannage mais je n'arrive pas bien à suivre le schéma et je tourne en boucle.

Quelqu'un aurait une solution ou une chemin à suivre? Merci beaucoup d'avance

[ branched from https://community.adobe.com/t5/illustrator-discussions/illustrator-plug-in/td-p/12949960  to Illustrator forum by moderator ]

[pixxxelschubser]

No. This is not the same problem. 

Unfortunately, I don't speak French and we can't translate an error message in a screenshot in the forum. 

But since it is the KeyboardShortcuts.aip - could it be that Illustrator needs this file but can't find it?

[Anubhav Majumder]

Hello @florc99929198,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4524RXF) and letting us know if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

[florc99929198]

Hello,
Thank you very much for your answer.

I'm using MacBOOK PRO 16Go
MacOS Sonoma 14.4.1

After upgrading, basic keyboard shortcuts (e.g. delete/Command Z./save/etc ) cannot be used.


By following the help schema i efectively came across this link ( (https://adobe.ly/4524RXF)
i find problems difficult to overcome for me non connoisseur of computer basics :

I don't know Update external plug-ins to their latest version.
I also don't know where the illustrator preferences file is, so I'll have to delete it and recreate another one.


the message that appears is:



Image translation :
External module : Keyboard...deactivated

Troubleshooting tip
The plug-in must be updated or uninstalled “/Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/Requiered/Plug-ins Extensions/KeyboardShortcuts.aip”.

[Anubhav Majumder]

Hello @florc99929198,

We understand that technical issues can be frustrating. Would you mind trying the suggestions in this help article (https://adobe.ly/458Ifow) and letting us know if they help?

Looking forward to hearing from you.

Thanks,

Anubhav