Blank screen on launch Illustrator 2024

[nurul35589041g8zt]

{Renamed by MOD}

[jane-e]

@nurul35589041g8zt 

Was it working before, or is this a new installation?

I've moved your post from Creative Cloud desktop to the Illustrator forum.

Jane

[sprinklr-integration-user]

Hi @nurul35589041g8zt,

We apologize for the inconvenience this issue has caused. We've received similar reports from other users, and our team is actively investigating. To help us resolve this problem, we need a memory dump from your machine. Please follow the steps outlined below.

Please refer to this for mac

• By default, macOS disables core dumps for most applications. To enable core dumps, you’ll need to execute the following command in Terminal:
• sudo launchctl limit core unlimited
• After the crash, macOS typically generates a crash report which can be found in the following directory:
• ~/Library/Logs/DiagnosticReports
• Also, during crash, a pop-up dialog appears. Click Report... to save the report to system reports.
• You can use the following steps to locate the system reports in your system:
• Click the launch pad and search for Console.
• In Console, click System Reports on the left pane.
• Search for Crash report having the filename with a prefix as Adobe Crash Reporter_YYYY-MM-DD where YYYY-MM-DD is the date on which the file is saved.
• Right-click on the report file and click Reveal in Finder to get the logs which can be shared.
  

As workaround, you may install version 27.7 from Creative Cloud Desktop. 

Hope this helps!

Regards,

Srishti